CollegeServ handles inbound phone calls from any school customer that participates in the Federal Family Education Loan Program or uses Sallie Mae for private loans. The team is also proactive, making outreach calls to schools to ensure that the process is functioning smoothly.

CollegeServ is a one-stop location for schools to get answers about the origination, disbursing, and servicing of federal and private loans.

Features

• Updates or submits loan level changes on behalf of the school to help loans get processed quickly.
• Monitors school volume to verify that loans are being disbursed in an efficient and timely manner.
• Works with schools and Sallie Mae account executives to ensure that profile settings on the online loan delivery system meet the schools' business needs.
• Provides schools with regular reports identifying pending disbursements and loans that are ready for certification to help the school manage volume.
• CollegeServ is available 8 a.m.–5 p.m. in the time zone of the school within the continental U.S.