Sallie Mae Home  Undergraduates  Smart Option Student Loan  Career Training Smart Option Student Loan  Graduates  Smart Option Student Loan  Medical Residency and Relocation Loan  Dental Residency and Relocation Loan  Bar Study Loan  Parents  Sallie Mae Parent Loan  K-12  Managing Your Loans  Banking  Insurance  Credit Card  Upromise Rewards  Plan for College  Saving for College  Scholarships for College  College Grants  Financial Aid  Types of Student Loans  The College Planning Toolbox  How America Pays for College  How America Saves for College   Sallie Mae Sweepstakes and Scholarships  Contact Us  Feedback 
Manage & Pay Loans
To log into your student loan account, go to the home page and tap Login again. We’re sorry for this temporary technical issue.
Banking  Upromise Rewards  Finish a saved loan application  Cosign a student loan application  Check loan application status 

Contact us

How can we help you?


Student Loans

Customer support

Apply for a new loan

Complete or check on an application in process

Cosign a loan application

Make a payment or check a balance online

Contact us

Apply or cosign for a new loan, or check application status

855-SLM-LOAN (855-756-5626)855-756-5626

Make a payment, check your balance, or ask a question about an existing loan

800-4-SALLIE (800-472-5543)800-472-5543
Have your loan number and banking information ready.

Business hours

Monday - Thursday
8:00 AM to 9:00 PM ET
8:00 AM to 8:00 PM ET
9:00 AM to 6:00 PM ET

(Note: For inquiries pertaining to new or pending loan applications, please call Monday through Friday.)

Payment and correspondence

Did you know that you can make payments through our automated phone system? Call us at 800-472-5543800-472-5543.

Borrower payment address
Sallie Mae
P.O. Box 8459
Philadelphia, PA 19101-8459

Cosigner payment address
Sallie Mae
P.O. Box 8377
Philadelphia, PA 19101-8377

Correspondence address
Sallie Mae
P.O. Box 3319
Wilmington, DE 19804-4319

Disputed balances
Sallie Mae
P.O. Box 3319
Wilmington, DE 19804-4319

Credit Bureau Reporting Disputes*
Sallie Mae
P.O. Box 3229
Wilmington, DE 19804-0229
*Please provide any supporting documentation/information that will allow us to conduct a thorough investigation of your dispute.

Subpoena address
Sallie Mae Bank
ATTN: Subpoena Department
300 Continental Drive
Newark, DE 19713

Subpoena procedures

Phone number

General correspondence

Sallie Mae Bank
175 S West Temple St., Ste. 600
Salt Lake City, UT 84101

Bank Customer Login

Phone number

Payments & documents


Payments & documents

Submit inquiries online
Upromise contact form


Phone number

Business hours

Monday - Friday
8 am to 8 pm ET

Payments & documents



Still have questions?
Browse our Frequently Asked Questions for immediate answers.