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Contact us

How can we help you?

 
 
 
 

Student Loans

Customer support

800-472-5543800-472-5543

Fax:
855-756-0011

Apply for a new loan

www.SallieMae.com/application

Complete a loan application

Complete loan application & check status
www.SallieMae.com/ActivityCenter

Cosign a loan
www.SallieMae.com/Invitation


Payment and correspondence

Borrower payment address
Sallie Mae
P.O. Box 8459
Philadelphia, PA 19101-8459

Cosigner payment address
Sallie Mae
P.O. Box 8377
Philadelphia, PA 19101-377

Correspondence address
Sallie Mae
P.O. Box 3319
Wilmington, DE 19804-4319

Disputed balances
Sallie Mae
P.O. Box 3319
Wilmington, DE 19804-4319

Credit Bureau Reporting Disputes*
Sallie Mae
P.O. Box 3229
Wilmington, DE 19804-0229
*Please provide any supporting documentation/information that will allow us to conduct a thorough investigation of your dispute.


Business hours

Monday - Thursday
8:00 AM to 9:00 PM ET
Friday
8:00 AM to 8:00 PM ET

Holiday closures

Although our Customer Contact Center will be closed on these dates, you may access your account online and through our automated phone system.

January 1, 2015
January 19, 2015
February 16, 2015
May 25, 2015
July 3, 2015
September 7, 2015
November 26, 2015
November 27, 2015
December 25, 2015

Phone number
877-346-2756877-346-2756


General correspondence

Sallie Mae Bank
175 S West Temple St., Ste. 600
Salt Lake City, UT 84101

Website
Bank Customer Login

Phone number
877-527-2370877-527-2370


Payments & documents

Website
www.salliemae.com/insurance/

Payments & documents

Submit inquiries online
Upromise contact form

Website
www.Upromise.com

Phone number
844-827-7478844-827-7478


Business hours

Monday - Friday
8 am to 8 pm ET


Payments & documents

Email
SchoolAssist@SallieMae.com

Fax 
855-756-2011

Still have questions?
Browse our Frequently Asked Questions for immediate answers.