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Student Loans

Customer support



Apply for a new loan

Complete a loan application

Complete loan application & check status

Cosign a loan

Payment and correspondence

Did you know that you can make payments through our automated phone system? Call us at 800-472-5543800-472-5543.

Borrower payment address
Sallie Mae
P.O. Box 8459
Philadelphia, PA 19101-8459

Cosigner payment address
Sallie Mae
P.O. Box 8377
Philadelphia, PA 19101-377

Correspondence address
Sallie Mae
P.O. Box 3319
Wilmington, DE 19804-4319

Disputed balances
Sallie Mae
P.O. Box 3319
Wilmington, DE 19804-4319

Credit Bureau Reporting Disputes*
Sallie Mae
P.O. Box 3229
Wilmington, DE 19804-0229
*Please provide any supporting documentation/information that will allow us to conduct a thorough investigation of your dispute.

Business hours

Monday - Thursday
8:00 AM to 9:00 PM ET
8:00 AM to 8:00 PM ET
9:00 AM to 6:00 PM ET

Holiday closures

Although our Customer Contact Center will be closed on these dates, you may access your account online and through our automated phone system.

January 1, 2015
January 19, 2015
February 16, 2015
May 25, 2015
July 3, 2015
September 7, 2015
November 26, 2015
November 27, 2015
December 25, 2015

Phone number

General correspondence

Sallie Mae Bank
175 S West Temple St., Ste. 600
Salt Lake City, UT 84101

Bank Customer Login

Phone number

Payments & documents


Payments & documents

Submit inquiries online
Upromise contact form


Phone number

Business hours

Monday - Friday
8 am to 8 pm ET

Payments & documents



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