Contact Customer Support
If you have a question regarding your Sallie Mae account please use our secure environment to log in and submit your inquiry. Simply sign in and use the "Email us" link in the "Customer Support" section.
For all other inquiries, please enter your name, the email address you would like your response sent to, and your feedback or question. Then select 'submit' below to send us your inquiry.
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Email is not a secure method of transmitting your personal account information. Requests submitted here are not encrypted or protected in any form. This "Contact Us" page is for general student loan questions and inquiries. For specific questions regarding your account, please log in to Manage Your Loans from the link on our home page: SallieMae.com. Sallie Mae is dedicated to protecting the confidential information of borrowers and we constantly monitor our servicing procedures to ensure that this commitment is met.