Sallie Mae online consumer information privacy policy

 

The Sallie Mae family of companies is the recognized leader in helping students and families save, plan and pay for education. To keep this distinction, we host innovative websites and mobile applications and provide visitors with helpful and timely information along with interactive tools. We respect the privacy of our customers and visitors. We are also committed to protecting their online information with the same care that we use for all Sallie Mae company transactions.

Collecting, Using and Sharing Information

Unless otherwise described in this policy, the types and categories of information we collect from or about you as a consumer, and our use and sharing of any such information, are described in the Sallie Mae Privacy Notice. We may also use and share aggregated and other depersonalized information with third parties.

Log and Other Information

Our servers may automatically collect and store certain technical information when you visit or use our web sites, mobile device-enabled web sites or downloaded mobile applications (collectively referred to as “Sites”) including information such as the Internet Protocol (IP) address of the device you use to connect to the Internet, browser type, device type, mobile device ID (UDID), screen size and resolution, Internet Service Provider (ISP), the Site you came from and exited to, operating system, date/time stamp, and pages visited. If you give us your current physical location, for example, when you visit or use our Sites or enter your current address or ZIP code on our Sites, we may use and store that information to provide you with location-based information or messaging. If you do not want to give us your location, do not enter your current location on our Sites and do not allow your browser or mobile device to send it to us.

Cookies and Other Technologies

We or our third-party service providers may place and read data stored (via session and/or persistent "cookies" or other device specific storage capabilities) on the device you are using, and use other technologies such as Web beacons, clear GIFs, tracking pixels and tags, when you visit or use our Sites or open a Sallie Mae email. Cookies are small data files that are placed on your device for a variety of purposes, including to identify your device and/or your Sallie Mae account when you return to a Sallie Mae Site. You can generally remove, block, or disable cookies by using the settings located in your browser. If you decide to remove or not accept cookies, some features and services on our Sites may not work properly and the offers we provide when you visit or use our Sites may not be as relevant to you or tailored to your interests. To the extent permitted by applicable law, third parties, including our service providers, may collect information about your online activities over time and across different Sites, including when you visit our Sites. See, for example, the information below under Advertising on Third Party Sites.

Using Information

Sallie Mae and third parties, including our service providers, may use information from our server logs, cookies and other technologies, in combination with information you provide, transaction information, and information that we or they collect from others, to develop, offer, deliver and improve our products and services, to offer products and services of our affiliates, marketing partners and other companies, to process your transactions, to fulfill legal and regulatory requirements, and as otherwise permitted by applicable law. For example, we may use the information to:

  • Operate Sallie Mae Sites;
  • Deliver products and services to people who use our Sites;
  • Understand how visitors use our Sites, assist us with resolving visitors' questions regarding the use of our Sites, and determine whether the content on our Sites is effective;
  • Improve our Sites and service offerings;
  • Personalize your experience on the Sites and customize the communications and advertisements you receive from us, our affiliates and others;
  • Deliver online (for example, on our Sites, via email and as you visit or use third party Sites) and offline advertisements and other information about products or services offered by Sallie Mae, our affiliates, and others; and
  • To let us know which emails have been opened by recipients to understand the effectiveness of our marketing and other communications and to make those communications more useful and interesting to you.

Advertising on Third Party Sites

We sometimes contract with third parties to advertise our products and services on Sites not affiliated with Sallie Mae. If you click on one of our advertisements, you link to the Sallie Mae Site that offers the advertised product or service. These ads may contain cookies that allow tracking of your response to our ads. We and our contracted third parties track and report performance of our advertising and marketing campaigns by using cookies and use related technology, such as tracking pixels. These tracking pixels (also known as action tags, Web beacons, or transparent GIF files) and other similar tracking technologies may be used to collect and store information about user visits, such as the user's anonymous cookie ID, page visits and duration, and the specific ad or link that the user clicked on to visit the Site. No personally identifiable information is stored on these cookies or tracking pixels.

Some of our advertisements on third party Sites may use behavioral information (such as how you navigate to the Site and/or your activity on our Sites) to provide relevant advertisements to you. Sallie Mae uses third party advertising partners that may use cookies, other technologies, and information about you to deliver these ads while you visit or use these Sites. These companies are authorized to use the information we provide and they collect when you navigate to a Site within the advertising partner networks to provide this service to Sallie Mae. Each of the third-party advertising partners that we work with participates in the Network Advertising Initiative (“NAI”) or the Digital Advertising Alliance (“DAA”), or both. If you prefer not to receive these targeted ads or offers as you visit or use these Sites, you may opt-out by clicking on and following the directions contained in both the NAI opt-out link and the DAA opt-out link. Please allow up to 10 days for the opt-out to take effect. In order for the opt-out to work, your browser must be set to accept third party cookies. Furthermore, if you use a different device, change browsers or delete the opt-out cookie, you will need to perform the opt-out task again. Please also note that if you choose to opt-out from receiving these targeted advertisements, you may still see advertisements while you’re visiting or using third party Sites. However, the advertisements you see may be less relevant to you and your interests.

Additional Information

Unless prohibited by law, you have the right, upon reasonable notice, to view any personally identifiable information collected from you through your visits to or use of our Sites, to make corrections to such information if necessary, or to request that such information be removed from our systems. You may do so by contacting us at the address indicated at the end of this policy.

We do not intend to collect personal information from children under 13 years of age. If we learn that we have collected this information from a child under the age of 13, we will promptly take all reasonable steps to delete the data from our system.

From time to time, you may access our Sites through the Site of one of our marketing partners. We will try to show clearly whether a page is co-branded by placing our marketing partner's name  or logo in a prominent place or otherwise. If you provide your information on a co-branded page, your registration information may be shared with our marketing partner.

Some of our Sites also permit you to access non-Sallie Mae Sites directly from our Sites. It is important to remember that if you link to a non-Sallie Mae Site from any of our Sites, that party's privacy policy and its terms and conditions of use apply to you. We encourage you to learn about each third party's privacy policy before giving your information to them.

Contacting us

If you have any questions or comments about this policy, you are welcome to write or call us toll-free at:

Customer Privacy
Sallie Mae, Inc.
P.O. Box 9500
Wilkes-Barre, PA 18773-9500
(800) 428-1039

Hours of operation: Monday – Thursday 8 a.m. to 9 p.m., and Friday 8 a.m. to 8 p.m., ET.

The effective date of this Online Consumer Information Privacy Policy is January 6, 2014. It replaces all prior online information privacy policies posted by SLM Corporation or any other Sallie Mae company on its corresponding Sites. We reserve the right to change our Online Consumer Information Privacy Policy. Any changes to our Online Consumer Information Privacy Policy will be reflected in the updated version displayed at our corresponding Sites.