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Contact Us

Domestic Customers (within the U.S.)
For questions concerning your Sallie Mae No Fee Student Checking, please visit or contact Customer Care at 877-346-2756. Specialists are available to assist you Monday–Friday, 8 AM–8 PM Eastern Time. 24/7 assistance is available for lost/stolen debit card support.

For questions concerning an ACH or check refund, please call the Sallie Mae Payment Advisor Center toll-free at 1-800-239-4211.

For questions concerning your Student Loan or another Sallie Mae product or service, please call 1-888-2-SALLIE (Call: 1-888-272-5543).

Overseas Customers (outside the U.S.)
If you can't dial toll-free numbers from your location, you may request assistance from a local operator in placing the call. Alternatively, you may use a service such as AT&T USADirect® Service from abroad to call domestic U.S. toll-free numbers. However, you must pay for the call because these numbers are only toll-free when placed within the United States. Calls placed using this service can be billed to an AT&T Calling Card or to a U.S.-issued credit card. If you believe that you may need this service, visit AT&T’s website at to learn more.

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