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Forms for service members

Military personnel:
Have student loan questions?

Automated phone support available 24/7

Specialized military customer service reps are available Monday – Friday 8 a.m. to 8 p.m., ET

After supplying your account information, select the service member option

Borrowers living abroad: Call 001-888-272-5543 (toll-free) or 001-317-570-7397

Members of the U.S. Armed Forces: What you need to know about your federal student loan benefits


Forms for service members

Forms for service members

We encourage you to log in to your account and download the appropriate form. If you don’t have access to your online account information and you know the type of loan you have, please refer to the appropriate form below.

Log in to Your Account  

Authorization to Release Information

Allows us to send loan information to — and communicate with — the contact of your choosing on your (the borrower’s) behalf.

Automatic Debit Authorization

Authorizes the automatic deduction of funds from a designated bank account.

Department of Defense Student Loan Repayment Program

Borrowers are eligible if they are participating in a program that would qualify them for partial repayment of their loans by the Department of Defense.

Military Service Deferment Form

You can postpone federal student loan repayment during certain periods of active duty and immediately following active duty. You may also be eligible for a deferment if you’ve served on active duty on or after October 1, 2007, and were enrolled at least half time at an eligible school at the time of, or within six months prior to, being called to active duty.

Public Service Deferment

Borrowers who are on active duty in the armed forces, full-time officers in the commissioned corps of the Public Health Service, on active duty in the National Oceanic and Atmospheric Administration, and others may be eligible for a public service deferment.

Repayment Plan

You may request a change to your loan's repayment plan 30-45 days before entering repayment as well as during the repayment period. Log in to your account and refer to the Change Payment menu for eligibility requirements.


Borrowers with eligible loans serviced by Sallie Mae can request a voluntary forbearance.
NOTE: If you are considering forbearance, please contact a CollegeServ representative at 855-284-4879; there may be better options for you.