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Manage your account

Military personnel:
Have student loan questions?

Automated phone support available 24/7

Specialized military customer service reps are available Monday – Friday 8 a.m. to 8 p.m., ET

After supplying your account information, select the service member option

Borrowers living abroad: Call 001-888-272-5543 (toll-free) or 001-317-570-7397

Members of the U.S. Armed Forces: What you need to know about your federal student loan benefits


Manage your account

Manage your account

When you’re getting ready for deployment, this checklist of helpful tips and actions may make the process of managing your Sallie Mae-serviced student loans easier — for you and for your stateside contact.

Establish your online account

To set up your online account, register for online access.

Maximize your online management

Once you’ve logged in, you can:

  • Update your contact and banking information
  • View your previous payments
  • Sign up for eStatements
  • Make a one-time payment
  • Sign up for auto-debit

Establish power of attorney

Consider granting power of attorney to an individual you trust. This will allow them to manage your financial matters, including your student loans, while you’re deployed or unavailable to manage them yourself. The person you designate will be able to sign documents and act on your behalf.

The legal assistance office on your military base can assist you with the form to establish a power of attorney. When you have completed the document, send it, along with a copy of your military orders, to Sallie Mae, P.O. Box 9500, Wilkes-Barre, PA 18773-9500. Read more about the benefits of power of attorney.

Maintain your good credit

It’s important to maintain good credit. A good credit score shows you have a responsible credit history and that you’re a low-risk borrower who is more likely to pay back your loans. When you apply for a car loan or a mortgage, a lower interest rate could save you hundreds, if not thousands, of dollars in interest costs. A good credit score also allows you to be more selective when choosing your lender. The better your score, the more leverage you may have in getting good terms on your loans when you shop around for the best deal.

To help you maintain your good credit, place an active duty alert on your credit report to reduce the risk of identity theft. When a business sees an active duty alert on your credit report, it must verify your identity before issuing credit. You may designate a personal representative (a spouse or another trusted person) who can act on your behalf to verify your identity or remove your active duty alert if needed.

Equifax, Experian, and TransUnion, nationwide consumer reporting agencies, will let you place an active duty alert on your credit report. Enter “active duty alert” in the website search box for forms and contact information.

You can also order your credit report from: at 877-322-8228.

By mail:

Annual Credit Report Request Service
P.O. Box 105281
Atlanta, GA 30348-5281