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Payments During Service

Options for making private student loan payments


One-time online payments: You can make your monthly loan payment for each loan on your account. Log in to your account to make a payment.

Automatic payments: Sign up for automatic debit payments to help keep your loan in good standing. Log in to your account to set up this service.

Pay by mail: Use the address on your coupon or statement. If you do not have access to this documentation, please forward your payment to the following address: Sallie Mae, P.O. Box 8459 Philadelphia, PA 19101-8459 (include your loan number and any special instructions on a separate piece of paper).

Cosigners can mail payments to Sallie Mae, P.O. Box 8377 Philadelphia, PA 19101-8377 (include your loan number and any special instructions on a separate piece of paper.)

Financial challenges

If you are experiencing financial challenges, whatever the reason, at the first sign of a difficulty don’t ignore it. Call us at (855) 534-2668(855) 534-2668 (Monday – Thursday 8 a.m. to 9 p.m. / Friday 8 a.m. to 8 p.m., ET) Our dedicated group of customer service representatives are available to help you.

 
 

Military personnel:
Have student loan questions?

Call us at (855) 534-2668(855) 534-2668

Fax (855) 756-0010


Our dedicated group of customer service representatives are available to help you.

Monday to Thursday 8 a.m. to 9 p.m.
Friday 8 a.m. to 8 p.m. ET

Borrowers living abroad: Call (877) 224-9408(877) 224-9408

Servicemembers Civil Relief Act

Interest on student loans obtained prior to your military service is limited to 6% during periods of active duty. To request the SCRA Benefit simply fill out the online form.