Payments During Service
Options for making private student loan payments
One-time online payments: You can make payments for each loan on your account. Log in to your account to make a payment, or call us to make a payment.
Automatic payments: Sign up for automatic debit to help keep your loan current. Log in to your account to set up this service.
Pay by mail: Use the address on your remittance slip or billing statement. If you do not have access to this documentation, please forward the borrower payment to: Sallie Mae, P.O. Box 8459 Philadelphia, PA 19101-8459 (include your 16-Digit Loan Group Number and any special instructions on a separate piece of paper).
Cosigners can mail payments to Sallie Mae, P.O. Box 8377 Philadelphia, PA 19101-8377 (include your 16-digit Loan Group Number and any special instructions on a separate piece of paper).
If you are having trouble making payments, call us at (855) 534-2668(855) 534-2668. Our dedicated group of customer service representatives are available to help you.
Have student loan questions?
Call us at (855) 534-2668(855) 534-2668
Fax (855) 756-0010
Our dedicated group of customer service representatives are available to help you.
Monday to Thursday 8 a.m. to 9 p.m.
Friday 8 a.m. to 8 p.m. ET
Customers living abroad: Call (877) 224-9408(877) 224-9408
Servicemembers Civil Relief Act
Interest on student loans obtained prior to your military service is capped at 6% during eligible periods of military service. To request the SCRA Benefit simply fill out the online form.
Private Student Loans
Undergraduate Student Loans
Graduate Student Loans
- Smart Option Student Loan®
- Medical Residency and Relocation Loan®
- Dental Residency and Relocation Loan®
- Bar Study Loan®
© Sallie Mae Bank. All rights reserved. Sallie Mae, the Sallie Mae logo and other Sallie Mae names and logos are service marks or registered service marks of Sallie Mae Bank or its subsidiaries. Upromise, the Upromise logo and other Upromise names and logos are service marks or registered service marks of Upromise, Inc. All other names and logos used are the trademarks or service marks of their respective owners.
SLM Corporation and its subsidiaries, including Sallie Mae Bank and Upromise, Inc., are not sponsored by or agencies of the United States of America.