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Manage & Pay Loans
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Payments During Service

Options for making private student loan payments


One-time online payments: You can make payments for each loan on your account. Log in to your account to make a payment, or call us to make a payment.

Automatic payments: Sign up for automatic debit to help keep your loan current. Log in to your account to set up this service.

Pay by mail: Use the address on your remittance slip or billing statement. If you do not have access to this documentation, please forward the borrower payment to: Sallie Mae, P.O. Box 8459 Philadelphia, PA 19101-8459 (include your 16-Digit Loan Group Number and any special instructions on a separate piece of paper).

Cosigners can mail payments to Sallie Mae, P.O. Box 8377 Philadelphia, PA 19101-8377 (include your 16-digit Loan Group Number and any special instructions on a separate piece of paper).

Financial challenges

If you are having trouble making payments, call us at (855) 534-2668(855) 534-2668. Our dedicated group of customer service representatives are available to help you.

 
 

Military personnel:
Have student loan questions?

Call us at (855) 534-2668(855) 534-2668

Fax (855) 756-0010


Our dedicated group of customer service representatives are available to help you.

Monday to Thursday 8 a.m. to 9 p.m.
Friday 8 a.m. to 8 p.m. ET

Customers living abroad: Call (877) 224-9408(877) 224-9408

Servicemembers Civil Relief Act

Interest on student loans obtained prior to your military service is capped at 6% during eligible periods of military service. To request the SCRA Benefit simply fill out the online form.