Already started your loan application and need to complete the process?
Check the status of your loan*
Complete your application
E-sign your loan
Cosign a loan
*Applies to most Sallie Mae loans. Exceptions include Tuition Answer and Private Consolidation.
If you have a Manage Your Loans User ID and password, log in (on the right) and access the customer support link to contact Sallie Mae.
General information and account inquiries
Toll free: (888) 2-SALLIE (888-272-5543)
Our Interactive Voice Response System is available 24 hours a day, seven days a week.
Customer service representatives are available:
Monday–Thursday, 8 a.m.–8 p.m. in your time zone
Friday, 8 a.m.–5 p.m. in your time zone
To use TDD for servicing inquiries call toll free (888) TDD-SLMA (888-833-7562), 24 hours a day, seven days a week and a representative will contact you 8:00 a.m.–4:30 p.m. Mon.–Fri.
Loan inquiries
PLUS: (800) 891-1410
Signature Student: (800) 695-3317
School customer information
Toll free: (888) 2-SCHOOL (888-272-4665)
Monday–Friday, 8 a.m.–5 p.m in your time zone
Overseas customers: 001 (888) 272-5543
If you can't dial toll-free numbers from your location, please call (850) 767-7471.
Fax: (800) 848-1949
Please send a cover sheet with your name and account number.
Private loan consolidation information
Toll free: (866) 380-5005
Fax: (866) 380-5001
Monday–Friday, 8 a.m.–11 p.m.
Lender relations
Toll free: (800) 824-7044
Monday–Thursday 8 a.m.–8 p.m.
Friday 8 a.m.–5 p.m.
Investor Relations
Send inquiries to Investor Relations.
Business Office Solutions
School customer information
Toll-free: (800) 531-4300
Monday–Friday 8:30 a.m.–8:00 p.m. ET
Student/parent customer information
TuitionPay Payment Plan information
Toll-free: (800) 635-0120
Monday–Friday 8 a.m.–9:00 p.m. ET
Upromise
Upromise contact information and website.
Fax
General account fax number: (800) 848-1949
Please include a cover sheet with your name and account number.
Mail
Mail payments to:
Sallie Mae, Inc.
P.O. Box 9532
Wilkes-Barre, PA 18773-9532
Mail correspondence to:
Sallie Mae, Inc.
P.O. Box 9500
Wilkes-Barre, PA 18773-9500
Mail disputed balances to:
Sallie Mae, Inc.
P.O. Box 3800
Wilkes-Barre, PA 18773-3800
Mail deferment and forbearance inquiries:
Sallie Mae, Inc.
P.O. Box 9500
Wilkes-Barre, PA 18773-9500
Return Exit Interview forms to:
Sallie Mae, Inc.
MC 8366
P.O. Box 6180
Indianapolis, IN 46206-6180