Apply for a cash back credit card designed just for you.
Phone
888-295-3447
Monday–Friday: 10 a.m. to 7 p.m. ET
Contact Us
Apply or cosign for a new loan, complete your loan application, or check your application status.
Application links:
Check an application in progress
Chat with an agent
Monday–Friday: 8 a.m. to 8 p.m. ET
Phone
855-756-5626 (855-SLM-LOAN)
Monday–Thursday: 8 a.m. to 9 p.m. ET
Friday: 8 a.m. to 8 p.m. ET
Saturday: 10 a.m. to 2 p.m. ET
Note: From July 9 to August 27, Saturday hours will be 10 a.m. to 6 p.m. ET
General Correspondence
Sallie Mae
P.O. Box 3319
Wilmington, DE 19804-4319
Subpeona address
Corporation Service Company
15 West South Temple, Suite 600
Salt Lake City, UT 84101
Subpoena procedures
Make a payment, check your balance, or ask a question about an existing loan.
Account links:
Chat with an agent
Monday–Friday: 8 a.m. to 8 p.m. ET
Phone
800-472-5543 (800-4-SALLIE)
International: 877-416-0012 or 302-451-0546 (charges may apply)
Monday–Friday: 8 a.m. to 8 p.m. ET
Payments can be made any time through our automated phone system.
Borrower payment address
Sallie Mae
P.O. Box 8459
Philadelphia, PA 19101-8459
Cosigner payment address
Sallie Mae
P.O. Box 8377
Philadelphia, PA 19101-8377
General Correspondence
Sallie Mae
P.O. Box 3319
Wilmington, DE 19804-4319
Disputed balances
Sallie Mae
P.O. Box 3228
Wilmington, DE 19804-0228
Credit Bureau Reporting Disputes*
Sallie Mae
P.O. Box 3229
Wilmington, DE 19804-0229
*Please provide any supporting documentation/information that will help us investigate your dispute.
Subpeona address
Corporation Service Company
15 West South Temple, Suite 600
Salt Lake City, UT 84101
Subpoena procedures
Pay your bill and manage your account from anywhere with the Sallie Mae Credit Card App and online.
Phone
888-295-3447
Monday–Friday: 10 a.m. to 7 p.m. ET
Payment Address
Make check payable to Sallie Mae
Sallie Mae
P.O. Box 70233
Philadelphia, PA 19176-0233
Dispute Purchases
Initiate disputes for fraudulent transactions within the app or mail
P.O. Box 1230
Menlo Park, CA 94026
Credit Bureau Reporting Disputes*
Sallie Mae
P.O. Box 6405
Wilmington, DE 19804-6405
*Please provide any supporting documentation/information that will help us investigate your dispute.
All Sallie Mae Personal Loans were transferred to SMB-FA Consumer on May 18, 2021. If you have any questions, please call 833-624-8400.
Payment Address
P.O. Box 653090
Dallas, TX 75265-3090
General Correspondence
P.O. Box 9213
Bethpage, NY 11804-9213
Credit Bureau Reporting Disputes*
Sallie Mae
P.O. Box 6299
Wilmington, DE 19804-0899
*Please provide any supporting documentation/information that will help us investigate your dispute.
CDs, Money Market, and High-Yield Savings Accounts
Phone
877-346-2756
Monday–Friday: 9 a.m. to 6 p.m. ET.
SmartyPig Accounts
Phone
877-751-6884
Monday–Friday: 9 a.m. to 6 p.m. ET.
General Correspondence
Sallie Mae Bank
175 S West Temple, Ste. 600
Salt Lake City, UT 84101
If you’re interested in becoming a Sallie Mae School Customer, visit our School Partners page to learn more and find out how to apply.
Current School Customers
If you have questions or need help with Sallie Mae private loan originations or any loan serviced by Sallie Mae, you can contact our School AssistSM team.
Chat with an agent through OpenNet
Monday–Friday: 9 a.m. to 6 p.m. ET
Phone
Toll-free: 844-827-7478 (844-8-ASSIST)
International: 877-456-6221
Monday–Friday: 9 a.m. to 6 p.m. ET
We are closed daily from 1 to 2 p.m. ET.
Email and fax
SchoolAssist@SallieMae.com
Fax: 855-756-2011
Reporting tool quick links
OpenNet®
Mobius View Reporting (formerly DDI-Document Direct Reporting)
Loan application and solicitation disclosures