Contact Us

Apply or cosign for a new loan, complete your loan application, or check your application status.

Application links:

Apply for a loan

Complete a loan application

Check an application in progress

Cosign a loan application

Chat with an agent

Monday–Friday: 8 a.m. to 8 p.m. ET

Phone

855-756-5626

Monday–Thursday: 8 a.m. to 9 p.m. ET
Friday: 8 a.m. to 8 p.m. ET
Saturday: 10 a.m. to 2 p.m. ET

General correspondence

Sallie Mae
P.O. Box 3319
Wilmington, DE 19804-4319

Subpoena address

Corporation Service Company
15 West South Temple, Suite 600
Salt Lake City, UT 84101
Subpoena procedures

 

Make a payment, check your balance, or ask a question about an existing loan.

Account links:

Make a payment

Check a balance

Chat with an agent

Monday–Friday: 8 a.m. to 8 p.m. ET

Phone
800-472-5543

International: 877-416-0012

Monday–Friday: 8 a.m. to 8 p.m. ET

Payments can be made any time through our automated phone system.

Borrower payment address

Sallie Mae
P.O. Box 8459
Philadelphia, PA 19101-8459

Cosigner payment address

Sallie Mae
P.O. Box 8377
Philadelphia, PA 19101-8377

General correspondence

Sallie Mae
P.O. Box 3319
Wilmington, DE 19804-4319

Disputed balances

Sallie Mae
P.O. Box 3228
Wilmington, DE 19804-0228

Credit Bureau reporting disputes*

Sallie Mae
P.O. Box 3229
Wilmington, DE 19804-0229

*Please provide any supporting documentation/information that will help us investigate your dispute.

Subpoena address

Corporation Service Company
15 West South Temple, Suite 600
Salt Lake City, UT 84101
Subpoena procedures

Pay your bill and manage your account from anywhere with the Sallie Mae Credit Card App and online.

Phone

888-295-3447

Monday–Friday: 10 a.m. to 7 p.m. ET

Payment address
Make check payable to Sallie Mae

Sallie Mae
P.O. Box 70233
Philadelphia, PA 19176-0233

Dispute purchases
Initiate disputes for fraudulent transactions within the app or mail

P.O. Box 1230
Menlo Park, CA 94026

Credit Bureau reporting disputes*

Sallie Mae
P.O. Box 6405
Wilmington, DE 19804-6405

*Please provide any supporting documentation/information that will help us investigate your dispute.

All Sallie Mae Personal Loans were transferred to SMB-FA Consumer on May 18, 2021. If you have any questions, please call 833-624-8400.

Payment address

P.O. Box 653090
Dallas, TX 75265-3090

General correspondence

P.O. Box 9213
Bethpage, NY 11804-9213

Credit Bureau reporting disputes*

Sallie Mae
P.O. Box 6299
Wilmington, DE 19804-0899

*Please provide any supporting documentation/information that will help us investigate your dispute.

CDs, Money Market, and High-Yield Savings Accounts

Phone

877-346-2756

Monday–Friday: 9 a.m. to 6 p.m. ET.

SmartyPig Accounts

Phone

877-751-6884

Monday–Friday: 9 a.m. to 6 p.m. ET.

General correspondence

Sallie Mae Bank
175 S West Temple, Ste. 600
Salt Lake City, UT 84101

If you’re interested in becoming a Sallie Mae School Customer, visit our School Partners page to learn more and find out how to apply.

Current School Customers

If you have questions or need help with Sallie Mae private loan originations or any loan serviced by Sallie Mae, you can contact our School AssistSM team.

Note: Although the “Chat With Us” button may appear, we cannot utilize chat with School Customers. Instead, please contact us via phone, email, or fax using the information below.

Phone

Toll-free: 844-827-7478
International: 877-456-6221
Monday–Friday: 9 a.m. to 6 p.m. ET
We are closed daily from 1 to 2 p.m. ET.

Email and fax

SchoolAssist@SallieMae.com
Fax: 855-756-2011

To upload a document, click here.

Reporting tool quick links

OpenNet®
Mobius View Reporting (formerly DDI-Document Direct Reporting)

Loan application and solicitation disclosures