Contact us

Apply or cosign for a new loan, complete your loan application, or check your application status.

Customer service links

• Apply for a loan
• Complete a loan application
• Check an application in progress
• Cosign a loan application

Phone
855-756-5626 (855-SLM-LOAN)

Monday – Thursday: 8 a.m. to 10 p.m. ET
Friday: 8 a.m. to 9 p.m. ET

Mail

Make a payment, check your balance, or ask a question about an existing loan.

Customer service links:

• Make a payment
• Check a balance

Phone
800-472-5543 (800-4-SALLIE)

Payments can be made at any time via our automated phone system.

Monday through Thursday: 8 a.m. – 9 p.m. ET
Friday: 8 a.m. – 8 p.m. ET
Saturday: 9 a.m. – 6 p.m. ET

Mail

Borrower payment address
Sallie Mae
P.O. Box 8459
Philadelphia PA 19101-8459

Cosigner payment address
Sallie Mae
P.O. Box 8377
Philadelphia PA 19101-8377

Other addresses

Apply for a cash back credit card designed for you online at salliemae.com/creditcard

Pay your bill and manage your account from virtually anywhere with the Sallie Mae Mobile App and online at salliemae.com

Mail Payments
Make check payable to Sallie Mae
Sallie Mae
PO Box 70233
Philadelphia, PA 19176-0233

Dispute Purchases
Initiate disputes for fraudulent transactions within the Mobile App or Mail
PO Box 1230
Menlo Park, CA 94026

Make a payment, check your balance, or ask a question about an existing loan.

Customer service links:

• Make a payment
• Check a balance

Phone
800-472-5543 (800-4-SALLIE)

Payments can be made at any time via our automated phone system.

Monday through Thursday: 8 a.m. – 9 p.m. ET
Friday: 8 a.m. – 8 p.m. ET
Saturday: 9 a.m. – 6 p.m. ET

Mail

Payment address
Sallie Mae
P.O. Box 8588
Philadelphia PA 19101-8588

Other addresses

Our normal business hours are 8 a.m. to 8 p.m. ET Monday through Friday.

Sallie Mae Bank
175 S West Temple, Ste.600
Salt Lake City UT 84101

CDs, Money Market, and High-Yield Savings Accounts

877-346-2756

SmartyPig Accounts

877-751-6884

School Assist^SM

Phone
Toll-free: 844-827-7478 (844-8-ASSIST)
Direct: 302-451-4912
International: 877-456-6221
Monday – Friday: 8 a.m. – 8 p.m. ET

Email and fax
SchoolAssist@SallieMae.com
Fax: 855-756-2011

Reporting tool quick links
OpenNet®
DocumentDirect for the Internet® (DDI)


Loan application and solicitation disclosures