Contact us
How can we help you?
Apply or cosign for a new loan, complete your loan application, or check your application status.
Customer service links
- Apply for a loan
- Complete a loan application
- Check an application in progress
- Cosign a loan application
Phone
Monday - Thursday:
Friday:
Saturday:
Sallie Mae
P.O. Box 3319
Wilmington DE 19804-4319
Make a payment, check your balance, or ask a question about an existing loan.
Customer service links:
As always, we are committed to providing the best possible service to our customers while also keeping our employees safe. With this in mind, Sallie Mae Customer Care Advisors will be available via chat, through our Sallie Mae app, and by phone. You may experience longer than normal hold times when contacting us.
Phone
Payments can be made at any time via our automated phone system.
Monday through Thursday: 8 a.m. – 9 p.m. ET
Friday: 8 a.m. – 8 p.m. ET
Saturday: 9 a.m. – 6 p.m. ET
Borrower payment address
Sallie Mae
P.O. Box 8459
Philadelphia PA 19101-8459
Cosigner payment address
Sallie Mae
P.O. Box 8377
Philadelphia PA 19101-8377
Other addresses
Sallie Mae
P.O. Box 3319
Wilmington DE 19804-4319
Apply for a cash back credit card designed for you online at salliemae.com/creditcard
Phone
Monday – Friday:
Pay your bill and manage your account from virtually anywhere with the Sallie Mae Mobile App and online at salliemae.com
Phone
Monday – Friday:
Mail Payments Make check payable to Sallie Mae Sallie Mae PO Box 70233 Philadelphia, PA 19176-0233
Dispute Purchases Initiate disputes for fraudulent transactions within the Mobile App or Mail PO Box 1230 Menlo Park, CA 94026
Credit Bureau Reporting Disputes Sallie Mae P.O. Box 6405 Wilmington DE 19804-6405
All Sallie Mae Personal loans were transferred to SMB-FA Consumer on May 18, 2021.
Your new payment address is:
P.O. Box 653090
Dallas, TX 75265-3090
All future correspondence should be sent to:
P.O. Box 9213
Bethpage, NY 11804-9213
If you have any questions, please call
Our normal business hours are 8 a.m. to 8 p.m. ET Monday through Friday.
Sallie Mae Bank
175 S West Temple, Ste.600
Salt Lake City UT 84101
CDs, Money Market, and High-Yield Savings Accounts
SmartyPig Accounts
Sallie Mae School AssistSM
Interested in becoming a Sallie Mae School Customer?
You can contact a School Assist representative to get started.
Toll-free:
Direct:
Monday – Friday: 9 a.m. – 6 p.m. ET
Please note, we are closed daily from 1:00 p.m. - 2:00 p.m. ET.
Current School Customers
If you have questions or need help with Sallie Mae private loan originations or any loan serviced by Sallie Mae, you can contact our School AssistSM team.
Phone
Toll-free:
Direct:
International:
Monday – Friday: 9 a.m. – 6 p.m. ET
Please note, we are closed daily from 1:00 p.m. - 2:00 p.m. ET.
Email and fax
SchoolAssist@SallieMae.com
Fax:
Reporting tool quick links
OpenNet®
Mobius View Reporting (formerly DDI-Document Direct Reporting)
Loan application and solicitation disclosures