Apply or cosign for a new loan, complete your loan application, or check your application status.

Customer service links

Apply for a loan

Complete a loan application

Check an application in progress

Cosign a loan application

Chat

Monday–Friday: 8 a.m. to 8 p.m. ET

Phone

855-756-5626 (855-SLM-LOAN)

Monday–Thursday: 8 a.m. to 9 p.m. ET
Friday: 8 a.m. to 8 p.m. ET
Saturday: 10 a.m. to 2 p.m. ET

Correspondence

Sallie Mae
P.O. Box 3319
Wilmington, DE 19804-4319

Borrower payment address

Sallie Mae
P.O. Box 8459
Philadelphia, PA 19101-8459

Cosigner payment address

Sallie Mae
P.O. Box 8377
Philadelphia, PA 19101-8377

Disputed balances

Sallie Mae
P.O. Box 8377
Philadelphia, PA 19101-8377

Credit Bureau Reporting Disputes

Sallie Mae
P.O. Box 3229
Wilmington, DE 19804-0229

*Please provide any supporting documentation/information that will let us thoroughly investigate your dispute.

Subpeona address

Corporation Service Company
15 West South Temple, Suite 600
Salt Lake City, UT 84101
Subpoena procedures

 

Make a payment, check your balance, or ask a question about an existing loan.

Customer service links:

Make a payment

Check a balance

Chat

Monday–Friday: 8 a.m. to 8 p.m. ET

Phone
800-472-5543 (800-4-SALLIE)

International: 877-416-0012 or 302-451-0546 (charges may apply)

Payments can be made at any time through our automated phone system.

Monday–Friday: 8 a.m. – 8 p.m. ET

Borrower payment address
Sallie Mae
P.O. Box 8459
Philadelphia, PA 19101-8459

Cosigner payment address
Sallie Mae
P.O. Box 8377
Philadelphia, PA 19101-8377

Correspondence

Sallie Mae
P.O. Box 3319
Wilmington, DE 19804-4319

Borrower payment address

Sallie Mae
P.O. Box 8459
Philadelphia, PA 19101-8459

Cosigner payment address

Sallie Mae
P.O. Box 8377
Philadelphia, PA 19101-8377

Disputed balances

Sallie Mae
P.O. Box 8377
Philadelphia, PA 19101-8377

Credit Bureau Reporting Disputes

Sallie Mae
P.O. Box 3229
Wilmington, DE 19804-0229

*Please provide any supporting documentation/information that will let us thoroughly investigate your dispute.

Subpeona address

Corporation Service Company
15 West South Temple, Suite 600
Salt Lake City, UT 84101
Subpoena procedures

Apply for a cash back credit card designed for you online at salliemae.com/creditcard

Phone

888-295-3447

Monday–Friday: 10 a.m. to 7 p.m. ET

Pay your bill and manage your account from virtually anywhere with the Sallie Mae Credit Card App and online at salliemae.com

Phone

888-295-3447

Monday–Friday: 10 a.m. to 7 p.m. ET

Mail Payments
Make check payable to Sallie Mae

Sallie Mae
P.O. Box 70233
Philadelphia, PA 19176-0233

Dispute Purchases
Initiate disputes for fraudulent transactions within the app or mail

P.O. Box 1230
Menlo Park, CA 94026

Credit Bureau Reporting Disputes
Sallie Mae
P.O. Box 6405
Wilmington, DE 19804-6405

All Sallie Mae personal loans were transferred to SMB-FA Consumer on May 18, 2021.

Your new payment address is:
P.O. Box 653090
Dallas, TX 75265-3090

All future correspondence should be sent to:
P.O. Box 9213
Bethpage, NY 11804-9213

If you have any questions, please call 833-624-8400.

Our normal business hours are Monday–Friday 9 a.m. to 6 p.m. ET.

Sallie Mae Bank
175 S West Temple, Ste.600
Salt Lake City, UT 84101

CDs, Money Market, and High-Yield Savings Accounts

877-346-2756

SmartyPig Accounts

877-751-6884

https://www.smartypig.com/contact-us

Sallie Mae School AssistSM

Interested in becoming a Sallie Mae School Customer?
You can contact a School Assist representative to get started.
Toll-free: 844-827-7478 (844-8-ASSIST)
International: 877-456-6221
Monday–Friday: 9 a.m. to 6 p.m. ET
We are closed daily from 1 to 2 p.m. ET.

Current School Customers
If you have questions or need help with Sallie Mae private loan originations or any loan serviced by Sallie Mae, you can contact our School AssistSM team.

Phone
Toll-free: 844-827-7478 (844-8-ASSIST)
International: 877-456-6221
Monday–Friday: 9 a.m. to 6 p.m. ET
We are closed daily from 1 to 2 p.m. ET.

Email and fax
SchoolAssist@SallieMae.com
Fax: 855-756-2011

Reporting tool quick links
OpenNet®
Mobius View Reporting (formerly DDI-Document Direct Reporting)



Loan application and solicitation disclosures