Contact us

Apply or cosign for a new loan, complete your loan application, or check your application status.

Customer service links

• Apply for a loan
• Complete a loan application
• Check an application in progress
• Cosign a loan application

Phone
855-756-5626 (855-SLM-LOAN)

Monday – Thursday: 8 a.m. to 10 p.m. ET
Friday: 8 a.m. to 9 p.m. ET

Mail

Make a payment, check your balance, or ask a question about an existing loan.

Customer service links:

• Make a payment
• Check a balance

As always, we are committed to providing the best possible service to our customers while also keeping our employees safe. With this in mind, we are modifying our contact center hours beginning Monday, March 23. Sallie Mae customer service agents will be available online via chat and through our Sallie Mae app, Monday through Friday, from 9 a.m. to 6 p.m. ET. If you are unable to reach us online, you can call us at 800-4-SALLIE (800-472-5543) but you may experience longer than normal hold times.

Phone
800-472-5543 (800-4-SALLIE)
International: 877-416-0012 or 302-451-0546 (charges may apply)

Payments can be made at any time via our automated phone system.

Monday through Friday: 9 a.m. – 6 p.m. ET

Mail

Borrower payment address
Sallie Mae
P.O. Box 8459
Philadelphia PA 19101-8459

Cosigner payment address
Sallie Mae
P.O. Box 8377
Philadelphia PA 19101-8377

Other addresses

Apply for a cash back credit card designed for you online at salliemae.com/creditcard

Phone
1-888-295-3447

Monday – Friday: 10 a.m. to 7 p.m. ET

Pay your bill and manage your account from virtually anywhere with the Sallie Mae Mobile App and online at salliemae.com

Phone
1-888-295-3447

Monday – Friday: 10 a.m. to 7 p.m. ET

Mail Payments
Make check payable to Sallie Mae
Sallie Mae
PO Box 70233
Philadelphia, PA 19176-0233

Dispute Purchases
Initiate disputes for fraudulent transactions within the Mobile App or Mail
PO Box 1230
Menlo Park, CA 94026

Make a payment, check your balance, or ask a question about an existing loan.

Customer service links:

• Make a payment or check a balance
• See all the ways you can make a personal loan payment

As always, we are committed to providing the best possible service to our customers while also keeping our employees safe. With this in mind, we are modifying our contact center hours beginning Monday, March 23. Sallie Mae customer service agents will be available online via chat and through our Sallie Mae app, Monday through Friday, from 9 a.m. to 6 p.m. ET. If you are unable to reach us online, you can call us at 800-4-SALLIE (800-472-5543) but you may experience longer than normal hold times.

Phone
800-472-5543 (800-4-SALLIE)

Payments can be made at any time via our automated phone system.

Monday through Friday: 9 a.m. – 6 p.m. ET

Mail

Payment address
Sallie Mae
P.O. Box 8588
Philadelphia PA 19101-8588

Other addresses

Our normal business hours are 8 a.m. to 8 p.m. ET Monday through Friday.

Sallie Mae Bank
175 S West Temple, Ste.600
Salt Lake City UT 84101

CDs, Money Market, and High-Yield Savings Accounts

877-346-2756

SmartyPig Accounts

877-751-6884

School Assist^SM

Phone
Toll-free: 844-827-7478 (844-8-ASSIST)
Direct: 302-451-4912
International: 877-456-6221
Monday – Friday: 9 a.m. – 6 p.m. ET

Email and fax
SchoolAssist@SallieMae.com
Fax: 855-756-2011

Reporting tool quick links
OpenNet®
DocumentDirect for the Internet® (DDI)


Loan application and solicitation disclosures