Contact us

How can we help you?

New student loans

Apply or cosign for a new loan, complete your loan application, or check your application status.

Customer service links

Phone
855-756-5626 (855-SLM-LOAN)

Monday through Thursday: 7 a.m. to 10 p.m. ET
Friday: 7 a.m. to 9 p.m. ET

Mail

Sallie Mae
P.O. Box 3319
Wilmington DE 19804-4319

Existing student loans

Make a payment, check your balance, or ask a question about an existing loan.

Customer service links:

Phone
800-472-5543 (800-4-SALLIE)

Payments can be made at any time via our automated phone system.

Monday through Thursday: 8 a.m. – 9 p.m. ET
Friday: 8 a.m. – 8 p.m. ET
Saturday: 9 a.m. – 6 p.m. ET

Mail

Borrower payment address
Sallie Mae
P.O. Box 8459
Philadelphia PA 19101-8459

Cosigner payment address
Sallie Mae
P.O. Box 8377
Philadelphia PA 19101-8377


Other addresses



Sallie Mae
P.O. Box 3319
Wilmington DE 19804-4319

Savings products

CDs, Money Market, and High Yield Savings Accounts

877-346-2756

Sallie Mae Bank
175 S West Temple, Ste.600
Salt Lake City UT 84101

Upromise GoalSaver Accounts

877-978-1710

Upromise®  by Sallie Mae

Phone
888-279-2828
Monday through Friday: 9 a.m. – 9 p.m. ET

Email form
Customer contact form

Resources for schools

School AssistSM

Phone
Toll-free: 844-827-7478 (844-8-ASSIST)
Direct: 302-451-4912
International: 877-456-6221
Monday – Friday: 8 a.m. – 8 p.m. ET

Email and fax
SchoolAssist@SallieMae.com
Fax: 855-756-2011

Reporting tool quick links
OpenNet®
DocumentDirect for the Internet® (DDI)


Loan application and solicitation disclosures