Apply or cosign for a new loan, complete your loan application, or check your application status.

Customer service links

Apply for a loan

Complete a loan application

Check an application in progress

Cosign a loan application

Phone

855-756-5626 (855-SLM-LOAN)

Monday - Thursday: 8 a.m. to 9 p.m. ET
Friday: 8 a.m. to 8 p.m. ET
Saturday: 10 a.m. to 2 p.m. ET

Correspondence

Sallie Mae
P.O. Box 3319
Wilmington DE 19804-4319

Borrower payment address

Sallie Mae
P.O. Box 8459
Philadelphia PA 19101-8459

Cosigner payment address

Sallie Mae
P.O. Box 8377
Philadelphia PA 19101-8377

Disputed balances

Sallie Mae
P.O. Box 8377
Philadelphia PA 19101-8377

Credit Bureau Reporting Disputes

Sallie Mae
P.O. Box 3229
Wilmington DE 19804-0229

*Please provide any supporting documentation/information that will let us thoroughly investigate your dispute.

Subpeona address

Corporation Service Company
15 West South Temple, Suite 600
Salt Lake City, UT 84101
Subpoena procedures

 

Make a payment, check your balance, or ask a question about an existing loan.

Customer service links:

Make a payment

Check a balance

As always, we are committed to providing the best possible service to our customers while also keeping our employees safe. With this in mind, Sallie Mae Customer Care Advisors will be available via chat, through our Sallie Mae app, and by phone. You may experience longer than normal hold times when contacting us.

Phone
800-472-5543 (800-4-SALLIE)
International: 877-416-0012 or 302-451-0546 (charges may apply)

Payments can be made at any time via our automated phone system.

Monday through Thursday: 8 a.m. – 9 p.m. ET
Friday: 8 a.m. – 8 p.m. ET
Saturday: 9 a.m. – 6 p.m. ET

Borrower payment address
Sallie Mae
P.O. Box 8459
Philadelphia PA 19101-8459

Cosigner payment address
Sallie Mae
P.O. Box 8377
Philadelphia PA 19101-8377

Correspondence

Sallie Mae
P.O. Box 3319
Wilmington DE 19804-4319

Borrower payment address

Sallie Mae
P.O. Box 8459
Philadelphia PA 19101-8459

Cosigner payment address

Sallie Mae
P.O. Box 8377
Philadelphia PA 19101-8377

Disputed balances

Sallie Mae
P.O. Box 8377
Philadelphia PA 19101-8377

Credit Bureau Reporting Disputes

Sallie Mae
P.O. Box 3229
Wilmington DE 19804-0229

*Please provide any supporting documentation/information that will let us thoroughly investigate your dispute.

Subpeona address

Corporation Service Company
15 West South Temple, Suite 600
Salt Lake City, UT 84101
Subpoena procedures

Apply for a cash back credit card designed for you online at salliemae.com/creditcard

Phone
1-888-295-3447

Monday – Friday: 10 a.m. to 7 p.m. ET

Pay your bill and manage your account from virtually anywhere with the Sallie Mae Mobile App and online at salliemae.com

Phone
1-888-295-3447

Monday – Friday: 10 a.m. to 7 p.m. ET

Mail Payments
Make check payable to Sallie Mae

Sallie Mae
PO Box 70233
Philadelphia, PA 19176-0233

Dispute Purchases
Initiate disputes for fraudulent transactions within the Mobile App or Mail

PO Box 1230
Menlo Park, CA 94026

Credit Bureau Reporting Disputes
Sallie Mae
P.O. Box 6405
Wilmington DE 19804-6405

All Sallie Mae personal loans were transferred to SMB-FA Consumer on May 18, 2021.

Your new payment address is:
P.O. Box 653090
Dallas, TX 75265-3090

All future correspondence should be sent to:
P.O. Box 9213
Bethpage, NY 11804-9213

If you have any questions, please call 833-624-8400.

Our normal business hours are 8 a.m. to 8 p.m. ET Monday through Friday.

Sallie Mae Bank
175 S West Temple, Ste.600
Salt Lake City UT 84101

CDs, Money Market, and High-Yield Savings Accounts

877-346-2756

SmartyPig Accounts

877-751-6884

https://www.smartypig.com/contact-us

Sallie Mae School AssistSM

Interested in becoming a Sallie Mae School Customer?
You can contact a School Assist representative to get started.
Toll-free: 844-827-7478 (844-8-ASSIST)
Direct: 302-451-4912
Monday – Friday: 9 a.m. – 6 p.m. ET
Please note, we are closed daily from 1:00 p.m. - 2:00 p.m. ET.

Current School Customers
If you have questions or need help with Sallie Mae private loan originations or any loan serviced by Sallie Mae, you can contact our School AssistSM team.

Phone
Toll-free: 844-827-7478 (844-8-ASSIST)
Direct: 302-451-4912
International: 877-456-6221
Monday – Friday: 9 a.m. – 6 p.m. ET
Please note, we are closed daily from 1:00 p.m. - 2:00 p.m. ET.

Email and fax
SchoolAssist@SallieMae.com
Fax: 855-756-2011

Reporting tool quick links
OpenNet®
Mobius View Reporting (formerly DDI-Document Direct Reporting)



Loan application and solicitation disclosures