Contact Us

Apply or cosign for a new loan, complete your loan application, or check your application status.

Application links:

Apply for a loan

Complete a loan application

Check an application in progress

Cosign a loan application

Chat with an agent

Monday–Thursday: 8 a.m. to 8 p.m. ET
Friday: 8 a.m. to 5 p.m. ET

Phone

855-756-5626

Monday–Thursday: 8 a.m. to 9 p.m. ET
Friday: 8 a.m. to 8 p.m. ET
Saturday: 10 a.m. to 2 p.m. ET

General correspondence

Sallie Mae
P.O. Box 3319
Wilmington, DE 19804-4319

Subpoena address

Corporation Service Company
15 West South Temple, Suite 600
Salt Lake City, UT 84101
Subpoena procedures

Make a payment, check your balance, or ask a question about an existing loan.

Account links:

Make a payment

Check a balance

Chat with an agent

Monday–Thursday: 8 a.m. to 8 p.m. ET
Friday: 8 a.m. to 5 p.m. ET

If you're an existing student loan customer please call:
800-472-5543

International: 877-416-0012

Monday–Thursday: 8 a.m. to 8 p.m. ET
Friday: 8 a.m. to 5 p.m. ET

Payments can be made any time through our automated phone system.

Borrower payment address

Sallie Mae
P.O. Box 8459
Philadelphia, PA 19101-8459

Cosigner payment address

Sallie Mae
P.O. Box 8377
Philadelphia, PA 19101-8377

General correspondence

Sallie Mae
P.O. Box 3319
Wilmington, DE 19804-4319

Disputed balances

Sallie Mae
P.O. Box 3228
Wilmington, DE 19804-0228

Credit Bureau reporting disputes*

Sallie Mae
P.O. Box 3229
Wilmington, DE 19804-0229

*Please provide any supporting documentation/information that will help us investigate your dispute.

Subpoena address

Corporation Service Company
15 West South Temple, Suite 600
Salt Lake City, UT 84101
Subpoena procedures