Contact us

How can we help you?


New student loans

Apply or cosign for a new loan, complete your loan application, or check your application status.

Customer service links

Phone
855-756-5626 (855-SLM-LOAN)

Monday through Thursday: 8 a.m. – 9 p.m. ET
Friday: 8 a.m. – 8 p.m. ET
(During high season: Saturday: 9 a.m. – 6 p.m. ET)

Mail

Sallie Mae
P.O. Box 3319
Wilmington DE 19804-4319

Existing student loans

Make a payment, check your balance, or ask a question about an existing loan.

Customer service links:

Phone
800-472-5543 (800-4-SALLIE)

Payments can be made at any time via our automated phone system.

Monday through Thursday: 8 a.m. – 9 p.m. ET
Friday: 8 a.m. – 8 p.m. ET
Saturday: 9 a.m. – 6 p.m. ET

Mail

Borrower payment address
Sallie Mae
P.O. Box 8459
Philadelphia PA 19101-8459

Cosigner payment address
Sallie Mae
P.O. Box 8377
Philadelphia PA 19101-8377


Other addresses



Sallie Mae
P.O. Box 3319
Wilmington DE 19804-4319

Savings products

CDs, Money Market, and High Yield Savings Accounts

877-346-2756

Sallie Mae Bank
175 S West Temple, Ste.600
Salt Lake City UT 84101

Upromise GoalSaver Accounts

877-978-1710

support@upromisegoalsaver.com

Please note: Transmission of information by email is NOT secure. For your security, please do not include personal information such as your social security number or bank account number. If you wish to submit personal information to our team, please log in and visit the profile section of your account to upload your documentation.

Upromise®  by Sallie Mae

Phone
888-279-2828
Monday through Friday: 9 a.m. – 9 p.m. ET

Email form
Customer contact form

School assist partners

Phone
844-827-7478
Monday through Friday: 8 a.m. – 8 p.m. ET

Email and fax
SchoolAssist@salliemae.com
Fax: 855-756-2011