Apply for a cash back credit card designed for you online at salliemae.com/creditcard
Phone
888-295-3447
Monday–Friday: 10 a.m. to 7 p.m. ET
Contact Us
Apply or cosign for a new loan, complete your loan application, or check your application status.
Customer service links
Check an application in progress
Chat
Monday–Friday: 8 a.m. to 8 p.m. ET
Phone
855-756-5626 (855-SLM-LOAN)
Monday–Thursday: 8 a.m. to 9 p.m. ET
Friday: 8 a.m. to 8 p.m. ET
Saturday: 10 a.m. to 2 p.m. ET
Correspondence
Sallie Mae
P.O. Box 3319
Wilmington, DE 19804-4319
Borrower payment address
Sallie Mae
P.O. Box 8459
Philadelphia, PA 19101-8459
Cosigner payment address
Sallie Mae
P.O. Box 8377
Philadelphia, PA 19101-8377
Disputed balances
Sallie Mae
P.O. Box 8377
Philadelphia, PA 19101-8377
Credit Bureau Reporting Disputes
Sallie Mae
P.O. Box 3229
Wilmington, DE 19804-0229
*Please provide any supporting documentation/information that will let us thoroughly investigate your dispute.
Subpeona address
Corporation Service Company
15 West South Temple, Suite 600
Salt Lake City, UT 84101
Subpoena procedures
Make a payment, check your balance, or ask a question about an existing loan.
Customer service links:
Chat
Monday–Friday: 8 a.m. to 8 p.m. ET
Phone
800-472-5543 (800-4-SALLIE)
International: 877-416-0012 or 302-451-0546 (charges may apply)
Payments can be made at any time through our automated phone system.
Monday–Friday: 8 a.m. – 8 p.m. ET
Borrower payment address
Sallie Mae
P.O. Box 8459
Philadelphia, PA 19101-8459
Cosigner payment address
Sallie Mae
P.O. Box 8377
Philadelphia, PA 19101-8377
Correspondence
Sallie Mae
P.O. Box 3319
Wilmington, DE 19804-4319
Borrower payment address
Sallie Mae
P.O. Box 8459
Philadelphia, PA 19101-8459
Cosigner payment address
Sallie Mae
P.O. Box 8377
Philadelphia, PA 19101-8377
Disputed balances
Sallie Mae
P.O. Box 8377
Philadelphia, PA 19101-8377
Credit Bureau Reporting Disputes
Sallie Mae
P.O. Box 3229
Wilmington, DE 19804-0229
*Please provide any supporting documentation/information that will let us thoroughly investigate your dispute.
Subpeona address
Corporation Service Company
15 West South Temple, Suite 600
Salt Lake City, UT 84101
Subpoena procedures
Pay your bill and manage your account from virtually anywhere with the Sallie Mae Credit Card App and online at salliemae.com
Phone
888-295-3447
Monday–Friday: 10 a.m. to 7 p.m. ET
Mail Payments
Make check payable to Sallie Mae
Sallie Mae
P.O. Box 70233
Philadelphia, PA 19176-0233
Dispute Purchases
Initiate disputes for fraudulent transactions within the app or mail
P.O. Box 1230
Menlo Park, CA 94026
Credit Bureau Reporting Disputes
Sallie Mae
P.O. Box 6405
Wilmington, DE 19804-6405
All Sallie Mae personal loans were transferred to SMB-FA Consumer on May 18, 2021.
Your new payment address is:
P.O. Box 653090
Dallas, TX 75265-3090
All future correspondence should be sent to:
P.O. Box 9213
Bethpage, NY 11804-9213
If you have any questions, please call 833-624-8400.
Our normal business hours are Monday–Friday 9 a.m. to 6 p.m. ET.
Sallie Mae Bank
175 S West Temple, Ste.600
Salt Lake City, UT 84101
CDs, Money Market, and High-Yield Savings Accounts
877-346-2756
SmartyPig Accounts
877-751-6884
Sallie Mae School AssistSM
Interested in becoming a Sallie Mae School Customer?
You can contact a School Assist representative to get started.
Toll-free: 844-827-7478 (844-8-ASSIST)
International: 877-456-6221
Monday–Friday: 9 a.m. to 6 p.m. ET
We are closed daily from 1 to 2 p.m. ET.
Current School Customers
If you have questions or need help with Sallie Mae private loan originations or any loan serviced by Sallie Mae, you can contact our School AssistSM team.
Phone
Toll-free: 844-827-7478 (844-8-ASSIST)
International: 877-456-6221
Monday–Friday: 9 a.m. to 6 p.m. ET
We are closed daily from 1 to 2 p.m. ET.
Email and fax
SchoolAssist@SallieMae.com
Fax: 855-756-2011
Reporting tool quick links
OpenNet®
Mobius View Reporting (formerly DDI-Document Direct Reporting)
Loan application and solicitation disclosures