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The campus assessment process

1. Stakeholder interviews: We talk with senior-level administrators to understand your school's needs and goals, as well as to gauge the “pain points” and priorities of your institution.
2. Service assessment: We review existing capabilities to ensure that offices are operating efficiently behind the scenes and that students and families are receiving first-rate service through traditional channels and the Web.
3. Recommendations: We provide a comprehensive assessment document that includes an evaluation of current practices and detailed improvement solutions, along with financial investments and projected savings.
4. Implementation: We ensure success by facilitating implementation of adopted solutions and assigning an ongoing account management team.
5. Ongoing results tracking: We monitor success and periodic meetings are held to update, adjust, or refine solutions as needed. We detail the results in a report card.