General information

1. Please give a brief description of your company’s history in the student loan industry.

2. Do you originate and service your own loans?

3. What makes your company unique in terms of how you best serve the interests of borrowers?

4. What is your cohort default rate?

Stafford loans

5. What are your front-end and/or back-end benefits for the 2008–2009 academic year? Typically, how many students qualify?

6. What are your benefit savings and APR on Stafford loans totaling $19,000 (50% subsidized, 50% unsubsidized) with two disbursements each, 6.8% interest rate, 45-month in-school period, 6-month grace period and 10-year standard repayment period?

Parent PLUS and Graduate PLUS loans

7. What are your front-end and/or back-end benefits for the 08–09 academic year? Typically, how many borrowers qualify?

8. How do you help borrowers who have been initially denied a PLUS loan?

9. What are your benefit savings on a $10,000 Parent PLUS loan, with 8.5% interest rate, a 3% origination fee, with a 10-year standard repayment period?

What are your benefit savings on two $20,000 Graduate PLUS loans borrowed, totaling $40,000, with two disbursements each, an 8.5% interest rate, a 3% origination fee, a 1% default fee, a 21-month in-school period and a 10-year standard repayment period?

Alternative loans

10. Please provide information on your alternative loan products, including interest rates, fees, eligibility requirements and any borrower benefits.

11. Describe the steps your company is taking to help reduce student debt.

Customer service

12. What are the hours of your call center?

13. How do you assist Hispanic borrowers?

14. Please describe how borrowers can manage their accounts online, from application to repayment.

15. If you survey customer satisfaction, please provide a summary of your most recent survey results.