This site contains technical documents (system and service guides, file specifications, and report descriptions) used to describe many of our systems and services. You'll need Acrobat Reader, available free from Adobe, to view these documents.

Getting started
To access a list of technical documents specific to your business, please choose the link below that describes your organization.

• School or school servicer
• Lender or lender servicer

Questions?
You may not have all services described in these technical documents. If there is a service you wish to have activated, contact your account executive. Please note the exact name of the service you are interested in before making the call.

Printing documents
The technical documentation on this website is periodically revised to make the most current information available. We caution against printing these documents to avoid distribution of outdated material. If you choose to print this documentation, please check this site periodically to make sure you have the latest version.

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