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Sallie Mae® is changing

The Sallie Mae you know is changing

Sallie Mae® has separated into two independent, publicly traded companies, Sallie Mae and NavientSM. Both companies are committed to delivering the highest level of service to help you succeed in your higher education goals.

What you can do now

Learn more about next steps: If you’ve recently received a letter or email about the status of your loan – whether it is staying with Sallie Mae or transitioning to Navient – you can go to a specific transition page for updates:

Updates for Sallie Mae loans

Updates for Navient loans

Update your phone contact information: If you make payments by check or online bill-pay service, continue to use the address listed on your current statement. To contact Sallie Mae or Navient, please use the following:

Sallie Mae
800-472-5543 (800-4-SALLIE)


Looking ahead

Leading up to the company separation on October 13th, you will receive information with more details about next steps. We'll keep in touch with you every step of the way. After October 13th, please reference your monthly billing statement for additional information.

Sallie Mae continues to offer, manage, and service loans and other products, as usual. Visit for:

  • Account access
  • New private loans
  • Upromise® rewards
  • Savings accounts
  • Education-related services, including education financing tools and insurance products

Two companies, each with its own focus, products, and services

Sallie Mae

You can continue to count on Sallie Mae to help you save, plan, and pay for college. With a range of private student loans (which Sallie Mae will originate and service), retail bank products, and other education-related services, the company will leverage its decades of experience to help make your dreams of education a reality.

Sallie Mae products and services include:

  • Private student loans
  • Servicing private student loans
  • Upromise rewards
  • Banking products
  • Insurance products
  • Credit cards



As a leader in education loan portfolio management, servicing and asset recovery, Navient will be dedicated to helping you navigate along the path to financial success. Navient will be your servicer for federal loans, including Department of Education loans. Navient will also service private loans.

Navient businesses will include:

  • Servicing federal education loans
    (including Department of Education loans)
  • Servicing private student loans
  • Asset recovery
  • Loan management and acquisition
  • Guarantor services

NOTE: Navient customers will continue to have their Upromise Rewards and Sallie Mae MasterCard points automatically transfer to their loan account through Upromise Loan Link®