Information we collect when you apply for or obtain a product or service is also governed by the Sallie Mae Privacy Notice, which explains the choices you may have in the use and sharing of your information. If you have applied for or obtained a Sallie Mae product or service, please refer to the Privacy Notice for additional information about our privacy practices.
If you are a resident of California, please click here to learn about your California consumer rights.
We may collect and/or record personal information when you register, login or use our Sites, complete a form, apply for a product or service, apply for a job, respond to a survey, or communicate with us, which could include your name, address, email address, phone number, user name and password, and other information. We may collect or receive information about you from third parties, such as credit bureaus, referral partners and others.
We automatically collect certain types of usage information when you visit our Sites, read our emails, or otherwise engage with us online. We typically collect this information through a variety of tracking technologies, including cookies, Flash objects, web beacons, file information and similar technology (collectively, “tracking technologies”), and may use third party partners to collect this information. For example, we collect information about your device and its software, such as your IP address, browser type, Internet service provider, platform type, device type, operating system, date and time stamp, a unique ID that allows us to uniquely identify your browser, mobile device, your account, and other such information.
We also collect information about the way you use our Sites, for example, the site from which you came and the site to which you are going when you leave our website, the pages you visit, the links you click, how frequently you access the Sites, whether you open emails or click the links contained in emails, whether you access the Sites from multiple devices, and other actions you take on the Sites.
When you access our Sites from a mobile device, we may collect unique identification numbers associated with your device or our mobile application (including, for example, a UDID, Unique ID for Advertisers (“IDFA”), Google AdID, or Windows Advertising ID), mobile carrier, device type, model and manufacturer, mobile device operating system brand and model, phone number, and depending on your mobile device settings, your geographical location data, including GPS coordinates (e.g., latitude and/or longitude) or similar information regarding the location of your mobile device, or we may be able to approximate a device’s location by analyzing other information, like an IP address. If you give us your current physical location, for example, when you visit or use our Sites or enter your current address or ZIP code on our Sites, we may use and store that information to provide you with location-based information or messaging. If you do not want to give us your location, do not enter your current location on our Sites and do not allow your browser or mobile device to send it to us.
We may collect analytics data, or use third-party analytics tools, to help us measure traffic and usage trends for the Sites and to understand more about the demographics of our users. We may also work with third party partners to employ technologies, including the application of statistical modeling tools, which attempt to recognize you across multiple devices. Although we do our best to honor the privacy preferences of our users, we are unable to respond to Do Not Track signals set by your browser at this time.
If you would prefer not to accept cookies, most browsers will allow you to: (i) change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it; (ii) disable existing cookies; or (iii) set your browser to automatically reject cookies. Please note that doing so may negatively impact your experience using the Sites, as some features and services on our Sites may not work properly and the offers we provide when you visit or use our Sites may not be as relevant to you or tailored to your interests. Depending on your mobile device and operating system, you may not be able to delete or block all cookies.
You may also set your e-mail options to prevent the automatic downloading of images that may contain technologies that would allow us to know whether you have accessed our e-mail and performed certain functions with it. Deleting cookies does not delete Local Storage Objects (LSOs) such as Flash objects and HTML5. You can learn more about Flash objects - including how to manage privacy and storage settings for Flash cookies – on Adobe’s website or by clicking here. If you choose to delete Flash objects from our sites, then you may not be able to access and use all or part of the sites or benefit from the information and services offered.
Using and Sharing Information
We use the information we collect, including information we collect through tracking technologies, to respond to your inquiries and fulfill your requests, to personalize your experience and recommend relevant products and services, to process your transactions, authenticate your identity, prevent fraud, to develop and improve our products and services, to fulfill legal and regulatory requirements, and as otherwise permitted by applicable law, and we may disclose your information to third parties for these and other purposes. For example, we may use and disclose your information:
- To operate, maintain, and provide the features and functionality of the Sallie Mae Sites, products and services;
- To fulfill your request or for the purpose explained when you provided the information. For example, if you share your name and contact information to ask a question about our products or services, we will use that personal information to respond to your inquiry. If you provide your personal information to apply for a Sallie Mae product or service or apply for a job with Sallie Mae, we will use that information to facilitate the application and contact you regarding the outcome;
- To communicate with you, including via email, chat, text message, push notifications, and/or telephone calls;
- For business purposes, such as gathering analytics to understand how visitors use our Sites, and to determine whether the content on our Sites is effective;
- To develop and improve our Sites and service offerings;
- To remember your information so that you will not have to re-enter it during your next visit; and to recognize you across different devices that you use;
- To personalize your experience when you use the Service and to provide custom, personalized content and communications, including targeted content and advertising through our Sites, on third-party sites or on other devices you may use, and through email;
- To track which emails have been opened by recipients to understand the effectiveness of our marketing and other communications and to make those communications more useful and interesting to you;
- To help maintain the safety, security, and integrity of our Sites, products and services, databases and other technology assets, and business; to diagnose or fix technology problems, and otherwise plan for and enhance our Service;
- To share information with our affiliates or other companies owned or controlled by SallieMae, or with third parties with whom we partner to provide contests, scholarships or co-branded services;
- We may also use and share aggregated and other de-identified information with third parties.
To exercise the right to opt-out of the potential sale of your information, you may submit a request to us by visiting the following Internet Web page link:
You do not need to create an account with us to exercise your opt-out rights. We will only use personal information provided in an opt-out request to review and comply with the request.
Online Tracking and Advertising
We may share, or we may permit third party online advertising networks, social media networks or other third party services, to collect information about your use of our website over time so that they may play or display ads that may be relevant to your interests on our Sites as well as on other websites or apps, or on other devices you may use. Typically, though not always, the information we share is provided through cookies or similar tracking technologies, which recognize the device you are using and collect information, such as click stream information, browser type, time and date you visited the site, and other information. This information is used to display targeted ads on or through our Site or on other sites and services, including on Facebook and Google. We or the online advertising networks use this information to make the advertisements you see online more relevant to your interests. As noted above, depending on your browser or mobile device, you may be able set your browser to delete or notify you of cookies and other tracking technology by actively managing the settings on your browser or mobile device. You may also be able to limit interest-based advertising through the settings on your browser or device. For example, you may be able to opt-out of some interest-based advertising on your mobile device by selecting “limit ad tracking” (iOS) or “opt-out of interest-based ads” (Android). Never disclose any personal financial information on any social media site.
How We Store and Protect Your Information
Keeping your information safe. We care about the security of your information and uses commercially reasonable physical, administrative, and technological safeguards to preserve the integrity and security of all information collected through our website. However, no security system is impenetrable and we cannot guarantee the security of our systems 100%. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and, where appropriate, notify those individuals whose information may have been compromised in accordance with any applicable laws and regulations.
Company does not knowingly collect or solicit any information from anyone under the age of 13 on the Sites. In the event that we learn that we have inadvertently collected personal information from a child under age 13, we will delete that information as quickly as possible. If you believe that we might have any information from a child under 13, please contact us using the contact information listed below.
Your Choices and Control Over Your Information
You may update your profile and other personal information by logging in and accessing your account information. You may contact us using the contact information listed below.
You can stop receiving promotional email communications from us by clicking on the “unsubscribe link” provided in such communications. We make every effort to promptly process all unsubscribe requests. You may not opt out of servicerelated communications (e.g., account verification, transactional communications, changes/updates to features of the Sites or products or services, technical and security notices).
Refer to the section on Online Tracking and Advertising to learn about your choices regarding online advertising and tracking technologies.
Links to Third Party Websites and Services
From time to time, you may access our Sites through the Site of one of our marketing partners. We will try to show clearly whether a page is co-branded by placing our marketing partner's name or logo in a prominent place or otherwise. If you provide your information on a co-branded page, your registration information may be shared with our marketing partner.
P.O. Box 3319
Wilmington, DE 19804-4319
Hours of operation:
Monday – Thursday 8 a.m. to 9 p.m., and Friday 8 a.m. to 8 p.m., ET.