Contact Us

Apply or cosign for a new loan, complete your loan application, or check your application status.

Application links:

Apply for a loan

Complete a loan application

Check an application in progress

Cosign a loan application

Chat with an agent

Monday–Friday: 8 a.m. to 8 p.m. ET

Phone

855-756-5626

Monday–Thursday: 8 a.m. to 9 p.m. ET
Friday: 8 a.m. to 8 p.m. ET
Saturday: 10 a.m. to 2 p.m. ET

General correspondence

Sallie Mae
P.O. Box 3319
Wilmington, DE 19804-4319

Subpoena address

Corporation Service Company
15 West South Temple, Suite 600
Salt Lake City, UT 84101
Subpoena procedures

 

Make a payment, check your balance, or ask a question about an existing loan.

Account links:

Make a payment

Check a balance

Chat with an agent

Monday–Thursday: 8 a.m. to 8 p.m. ET
Friday: 8 a.m. to 5 p.m. ET

Phone
800-472-5543

International: 877-416-0012

Monday–Thursday: 8 a.m. to 8 p.m. ET
Friday: 8 a.m. to 5 p.m. ET

Payments can be made any time through our automated phone system.

Borrower payment address

Sallie Mae
P.O. Box 8459
Philadelphia, PA 19101-8459

Cosigner payment address

Sallie Mae
P.O. Box 8377
Philadelphia, PA 19101-8377

General correspondence

Sallie Mae
P.O. Box 3319
Wilmington, DE 19804-4319

Disputed balances

Sallie Mae
P.O. Box 3228
Wilmington, DE 19804-0228

Credit Bureau reporting disputes*

Sallie Mae
P.O. Box 3229
Wilmington, DE 19804-0229

*Please provide any supporting documentation/information that will help us investigate your dispute.

Subpoena address

Corporation Service Company
15 West South Temple, Suite 600
Salt Lake City, UT 84101
Subpoena procedures

While it’s been our pleasure servicing your Sallie Mae credit card needs, our credit card program transitioned to ignite®, issued by First Bank & Trust Brookings, SD on November 30, 2023.

If you have any questions or need assistance, please contact ignite at 888-295-3447 or visit theignitecard.com to access your account online.​

CDs, Money Market, and High-Yield Savings Accounts

Phone

877-346-2756

Monday–Friday: 9 a.m. to 6 p.m. ET.

SmartyPig Accounts

Phone

877-751-6884

Monday–Friday: 9 a.m. to 6 p.m. ET.

General correspondence

Sallie Mae Bank
175 S West Temple, Ste. 600
Salt Lake City, UT 84101

If you’re interested in becoming a Sallie Mae School Customer, visit our School Partners page to learn more and find out how to apply.

Current School Customers

If you have questions or need help with Sallie Mae private loan originations or any loan serviced by Sallie Mae, you can contact our School AssistSM team.

Note: Although the “Chat With Us” button may appear, we cannot utilize chat with School Customers. Instead, please contact us via phone, email, or fax using the information below.

Phone

Toll-free: 844-827-7478
International: 877-456-6221
Monday–Friday: 9 a.m. to 6 p.m. ET
We are closed daily from 1 to 2 p.m. ET.

Email and fax

SchoolAssist@SallieMae.com
Fax: 855-756-2011

To upload a document, click here.

Reporting tool quick links

OpenNet®
Mobius View Reporting (formerly DDI-Document Direct Reporting)


Loan application and solicitation disclosures