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Student Loans

Customer support



Looking for 2015 tax information?

  • Check the company name and phone number on your most recent loan statement to verify the service provider.
  • Tax forms are only provided to borrowers (not cosigners).
  • Sallie Mae borrowers: Here’s more tax information.

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Payment and correspondence

Did you know that you can make payments through our automated phone system? Call us at 800-472-5543800-472-5543.

Borrower payment address
Sallie Mae
P.O. Box 8459
Philadelphia, PA 19101-8459

Cosigner payment address
Sallie Mae
P.O. Box 8377
Philadelphia, PA 19101-377

Correspondence address
Sallie Mae
P.O. Box 3319
Wilmington, DE 19804-4319

Disputed balances
Sallie Mae
P.O. Box 3319
Wilmington, DE 19804-4319

Credit Bureau Reporting Disputes*
Sallie Mae
P.O. Box 3229
Wilmington, DE 19804-0229
*Please provide any supporting documentation/information that will allow us to conduct a thorough investigation of your dispute.

Business hours

Monday - Thursday
8:00 AM to 9:00 PM ET
8:00 AM to 8:00 PM ET
9:00 AM to 6:00 PM ET

Phone number

General correspondence

Sallie Mae Bank
175 S West Temple St., Ste. 600
Salt Lake City, UT 84101

Bank Customer Login

Phone number

Payments & documents


Payments & documents

Submit inquiries online
Upromise contact form


Phone number

Business hours

Monday - Friday
8 am to 8 pm ET

Payments & documents



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