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Manage & Pay Loans
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Student Loans

Customer support

Apply for a new loan

Complete or check on an application in process

Cosign a loan application

Make a payment or check a balance online

Contact us

Apply or cosign for a new loan, or check application status

855-SLM-LOAN (855-756-5626)855-756-5626

Make a payment, check your balance, or ask a question about an existing loan

800-4-SALLIE (800-472-5543)800-472-5543
Have your loan number and banking information ready.

Business hours

Monday - Thursday
8:00 AM to 9:00 PM ET
Friday
8:00 AM to 8:00 PM ET
Saturday
9:00 AM to 6:00 PM ET


Payment and correspondence

Did you know that you can make payments through our automated phone system? Call us at 800-472-5543800-472-5543.

Borrower payment address
Sallie Mae
P.O. Box 8459
Philadelphia, PA 19101-8459

Cosigner payment address
Sallie Mae
P.O. Box 8377
Philadelphia, PA 19101-8377

Correspondence address
Sallie Mae
P.O. Box 3319
Wilmington, DE 19804-4319

Disputed balances
Sallie Mae
P.O. Box 3319
Wilmington, DE 19804-4319

Credit Bureau Reporting Disputes*
Sallie Mae
P.O. Box 3229
Wilmington, DE 19804-0229
*Please provide any supporting documentation/information that will allow us to conduct a thorough investigation of your dispute.

Subpoena address
Sallie Mae Bank
ATTN: Subpoena Department
300 Continental Drive
Newark, DE 19713

Subpoena procedures


Phone number
877-346-2756877-346-2756


General correspondence

Sallie Mae Bank
175 S West Temple St., Ste. 600
Salt Lake City, UT 84101

Website
Bank Customer Login

Phone number
877-527-2370877-527-2370


Payments & documents

Website
www.salliemae.com/insurance/

Payments & documents

Submit inquiries online
Upromise contact form

Website
www.Upromise.com

Phone number
844-827-7478844-827-7478


Business hours

Monday - Friday
8 am to 8 pm ET


Payments & documents

Email
SchoolAssist@SallieMae.com

Fax 
855-756-2011

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