Sallie Mae Home  Undergraduates  Smart Option Student Loan  Career Training Smart Option Student Loan  Graduates  Smart Option Student Loan  Medical Residency & Relocation Loan  Dental Residency & Relocation Loan  Bar Study Loan  K-12  Banking  Insurance  Credit Cards  Upromise Rewards  Plan for College  Saving for College  Scholarships for College  College Grants  Financial Aid  Types of Student Loans  The College Planning Toolbox  Contact Us  Feedback  Full Site 
Manage & Pay Loans  Banking  Upromise Rewards  Activity Center Login  Complete Your Application  Check Your Loan Status  eSign Your Loan  Cosign Existing Loan 

Contact us

How can we help you?

 

How can we help you?

 
 
 
 

Student Loan Customer Support

Phone number
888-272-5543888-272-5543

Can’t dial toll free?
317-570-7397317-570-7397


Business hours

Monday - Thursday
8:00 AM to 9:00 PM ET

Friday
8:00 AM to 8:00 PM ET


Holiday Schedule

Although our Customer Contact Center will be closed on these holidays, you may access your account online and through our automated phone system.


2014 Holidays

Dates Observed

 

New Year's Day

Jan 1, 2014

 

Memorial Day

May 26, 2014

 

Independence Day

Jul 4, 2014

 

Labor Day

Sep 1, 2014

 

Thanksgiving Day

Nov 27, 2014

 

Day After Thanksgiving

Nov 28, 2014

 

Christmas Eve Day

Dec 24, 2014

 

Christmas Day

Dec 25, 2014

 

New Year's Eve Day

Dec 31, 2014

 

Payment & documents

If you have a 16-digit Loan Number beginning with the number five (5), select Private Student Loans* from the drop down menu.


Phone number
888-272-5543888-272-5543

Can’t dial toll free?
317-570-7397317-570-7397


Business hours

Monday - Thursday
8:00 AM to 9:00 PM ET

Friday
8:00 AM to 8:00 PM ET


Payments & documents

Please Note
If you have a 16-digit Loan Number beginning with the number five (5), select Private Student Loans* from the drop down menu.

Payment Address for Borrowers**
Sallie Mae
P.O. Box 9533
Wilkes-Barre, PA 18773-9533

Payment Address for Cosigners**
Sallie Mae
P.O. Box 9555
Wilkes-Barre, PA 18773-9555 

**Note: When making loan payments by mail, be sure to write the primary borrower’s account number on your check or money order. Please put any special payment instructions on a separate piece of paper without staples or paper clips.

General Correspondence & Submitting Documents
Sallie Mae
P.O. Box 9500
Wilkes-Barre, PA 18773-9500 

Fax Documents
U.S.: 800-848-1949 U.S.: 800-848-1949 International: 570-821-6585 International: 570-821-6585

Please include a cover sheet with your name and account number on all faxed documents. 

Upload Documents Online
Log in to your Sallie Mae account, go to the Customer Support tab, and select the Upload Documents link.

Phone number
888-272-5543888-272-5543

Can’t dial toll free?
317-570-7397317-570-7397


Business hours

Monday - Thursday
8:00 AM to 9:00 PM ET

Friday
8:00 AM to 8:00 PM ET


Payments & documents

Payment Address for Borrowers**
Sallie Mae
P.O. Box 13611
Philadelphia, PA 19101-3611 

Payment Address for Cosigners**
Sallie Mae
P.O. Box 13612
Philadelphia, PA 19101-3612 

**Note: When making loan payments by mail, be sure to write the primary borrower’s account number on your check or money order. Please put any special payment instructions on a separate piece of paper without staples or paper clips.

General Correspondence & Submitting Documents
Sallie Mae
P.O. Box 9640
Wilkes-Barre, PA 18773-9640 

Fax Documents
U.S.: 800-443-9723 U.S.: 800-443-9723 International: 001-850-767-7471 International: 001-850-767-7471

Please include a cover sheet with your name and account number on all faxed documents. 

Phone number
800-722-1300800-722-1300

Can’t dial toll free?
317-806-0580317-806-0580


Business hours

Monday - Thursday
8:00 AM to 9:00 PM ET

Friday
8:00 AM to 8:00 PM ET


Payments & documents

Please Note
If you have a 16-digit Loan Number beginning with the number five (5), select Private Student Loans* from the drop down menu.

Payment Address for Borrowers and Cosigners**
Sallie Mae
Department of Education Loan Services
P.O. Box 740351
Atlanta, GA 30374-0351 

**Note: When making loan payments by mail, be sure to write the primary borrower’s account number on your check or money order. Please put any special payment instructions on a separate piece of paper without staples or paper clips.

General Correspondence & Submitting Documents
Sallie Mae
Department of Education Loan Services
P.O. Box 9635
Wilkes-Barre, PA 18773-9635 

Fax Documents
U.S.: 866-266-0178 International: 570-706-8563 U.S.: 866-266-0178 International: 570-706-8563

Please include a cover sheet with your name and account number on all faxed documents. 

Upload Documents Online
Log in to your Sallie Mae account, go to the Customer Support tab, and select the Upload Documents link.

Phone number
877-279-7172877-279-7172


Business hours

Monday - Thursday
8:00 AM to 9:00 PM ET

Friday
8:00 AM to 8:00 PM ET

Saturday
9:00 AM to 6:00 PM ET


Payments & documents

Complete Loan Application & Check Status
www.SallieMae.com/ActivityCenter

Cosign a loan
www.SallieMae.com/Invitation

Apply online at
www.SallieMae.com/student-loans

Phone number
888-272-5543888-272-5543

Can’t dial toll free?
317-570-7397317-570-7397


Business hours

Monday - Thursday
8:00 AM to 9:00 PM ET

Friday
8:00 AM to 8:00 PM ET


Payments & documents

Federal & Private Student Loans
Sallie Mae
P.O. Box 3800
Wilkes-Barre, PA 18773-3800

Private Student Loans*
Sallie Mae
P.O. Box 9650
Wilkes-Barre, PA 18773-9650

*If you have a 16-digit Loan Number beginning with the number five (5), please use this address.

Department of Education Loans
Sallie Mae
P.O. Box 3800
Wilkes-Barre, PA 18773-9650

Phone number
877-346-2756877-346-2756


Payments & documents

General correspondence:
Sallie Mae, Inc.
P.O. Box 30531
Tampa, FL 33630-3531 

Website
Bank Customer Login

Phone number
877-527-2370877-527-2370


Payments & documents

Website
www.salliemae.com/insurance/

Payments & documents

Submit inquiries online
Upromise contact form

Website
www.Upromise.com

Phone number
888-272-4665888-272-4665


Business hours

Monday - Friday
8 am to 8 pm ET


Payments & documents

Email
CollegeServ@salliemae.com

Fax 
1-800-828-0250

Phone number 800-824-7044800-824-7044


Business hours

Monday - Friday
8 am to 5 pm ET

Still have questions?
Browse our Frequently Asked Questions for immediate answers.