Office of the Customer Advocate

Your feedback is important to us!

The Office of the Customer Advocate (OCA) works closely with Sallie Mae associates to review and respond to your concerns.

If you need to contact us, be sure to include your name, phone number, address, and account number. You can reach us by:
  • Filling out our online Contact Form
  • Calling us at 855-342-2014 (No solicitations)
  • Mailing to Office of the Customer Advocate, P. O. Box 3349, Wilmington, DE 19804-4349

We appreciate your patience while we review your information. We’ll be in touch if we need anything else.


Under the Fair Credit Reporting Act, we can’t provide courtesy or goodwill retractions to reverse accurate information provided to consumer reporting agencies.

Please visit our Contact Us page to chat directly with an agent or get more information about:

  • Credit Bureau Reporting and Disputes
  • Billing Disputes
  • General Correspondence and Requests