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Military Benefits

Do you know that as a member of the military, you may qualify for special benefits? Sallie Mae has available special benefits and services for your private student loans.

Sallie Mae private student loans

We’re pleased to offer our borrowers in the military the following special benefits for their Sallie Mae-serviced private student loans.

Specialized military customer service representatives

A dedicated group of customer service representatives who are trained to answer your questions.

Call: (855) 534-2668(855) 534-2668, Monday to Thursday 8 a.m. to 9 p.m. / Friday 8 a.m. to 8 p.m. ET
Fax: 855-756-0010

Private loan SCRA interest rate

Interest on student loans obtained prior to your military service is limited to 6% during periods of active duty. (If your existing interest rate is less than 6%, it will not change.)

This benefit applies to loans that were taken out prior to active-duty service. You may request the SCRA benefit online. Once you submit the form online, our dedicated military specialists are ready and willing to respond to your request.

If you do not have access to request the benefit online, you may:

Call, mail or fax a written request, along with a copy of the service member’s military orders if available, to Sallie Mae:

(855) 534-2668(855) 534-2668, Monday to Thursday 8 a.m. to 9 p.m., ET / Friday 8 a.m. to 8 p.m., ET
PO BOX 6566
Wilmington, DE 19804-0566
Fax: 855-756-0010

Federal student loans

For additional information on benefits for federal student loans, please contact your federal loan servicer.

 
 

Military personnel:
Have student loan questions?

Call us at (855) 534-2668(855) 534-2668

Fax (855) 756-0010


Our dedicated group of customer service representatives are available to help you.

Monday to Thursday 8 a.m. to 9 p.m.
Friday 8 a.m. to 8 p.m. ET

Borrowers living abroad: Call (877) 224-9408(877) 224-9408

Servicemembers Civil Relief Act

Interest on student loans obtained prior to your military service is limited to 6% during periods of active duty. To request the SCRA Benefit simply fill out the online form.