Please find the applicable contact info and address for your product below.
What does it mean to be in an eligible period of military service?
Under the SCRA, "military service" includes:
Full-time, active duty members of the six military branches (Army, Navy, Air Force, Marine Corps, Space Force, and Coast Guard)
Reservists on federal active duty
Members of the National Guard on federal orders for a period of more than 30 days
The SCRA also includes:
Servicemembers absent from duty for a lawful cause or because of sickness, wounds, or leave
Commissioned officers in active service of the Public Health Service (PHS) or the National Oceanic and Atmospheric Administration (NOAA)
Individuals who co-signed a loan for, or took out a loan with, a SCRA-eligible servicemember
You can access and read a copy of the SCRA. For additional information about the SCRA we recommend contacting Military OneSource.
Why do I have the SCRA benefit on my account but my deferment was denied?
Sallie Mae extends the SCRA interest rate benefit for an additional year after military service ends. Military deferments and forbearances are available for student loans only during periods of military service.
Can I get a letter explaining my SCRA benefits?
Yes, log in to your account to chat with a military Customer Care Advisor or call us at 855-534-2668 and ask for an SCRA benefits letter.
Contact information for servicemembers
Reach us at 855-534-2668. If dialing internationally, please call 877-224-9408.
Need to send us orders or documents?
Upload through your account or mail to Sallie Mae, PO Box 6566, Wilmington, DE 19804-6566.