Call our military customer service representatives at 855-534-2668, Monday through Thursday, 8 a.m. – 9 p.m., Friday, 8 a.m. – 8 p.m., and Saturday 9 a.m. – 6 p.m. ET. Outside the United States, call 877-224-9408. You can also fax us at 855-756-0010.


Understand the Servicemembers Civil Relief Act (SCRA)

With the SCRA benefit, the interest rate on student loans obtained prior to your military service is capped at 6% during eligible periods of military service. This benefit applies to loans that were taken out prior to military service.

Any student loan incurred by a servicemember (or jointly with a spouse) before military service is covered by SCRA.

Request the SCRA benefit

You can request the SCRA benefit online. You also call, mail, or fax a written request, along with a copy of your military orders if available, to us. Download this form

  • Call: 855-534-2668, Monday through Thursday, 8 a.m. – 9 p.m., Friday, 8 a.m. – 8 p.m., and Saturday 9 a.m. – 6 p.m. ET. Outside the United States, call 877-224-9408.
  • Mail: Sallie Mae, PO BOX 6566, Wilmington DE 19804-0566
  • Fax: 855-756-0010

To understand your SCRA rights, contact a U.S. Armed Forces Legal Assistance office.


Make student loan payments while you’re away

Automatic payments
Sign up for auto debit. It’s an easy way to have your payments sent on time and keep your student loan current.

One-time online payments
Make payments for each student loan on your account by logging in to your account. You can also make a payment by phone at 800-472-5543 (800-4-SALLIE).

Pay by mail
You can make payments by mailing in a check or money order. Allow at least 7 – 10 days before your Current Amount Due Date for your payment to be credited in time. If your payment is late, you may be charged a late fee. A returned check fee may be charged if your check doesn’t clear for any reason, including insufficient funds.

Borrowers

  • Include the remittance slip and 16-digit Loan Group Number with your payment to ensure it is properly allocated to your loans.
  • Make your check or money order payable to Sallie Mae and mail your payments to the Borrower Payment Address.
  • We cannot process instructions written on the check or remittance slip.
  • Borrower Payment Address:
    Sallie Mae
    P.O. Box 8459
    Philadelphia PA 19101-8549

Cosigners

  • Submit individual payments with the applicable 16-digit Loan Number for each loan you’ve cosigned, along with the remittance slip.
  • Make your check or money order payable to Sallie Mae, and mail your payments to the Cosigner Payment Address.
  • We cannot process instructions written on the check or remittance slip.
  • Cosigner Payment Address:
    Sallie Mae
    P.O. Box 8377
    Philadelphia PA 19101-8377


If you’re facing financial challenges


If you find you’re having trouble making payments, call our dedicated military customer service representative team at 855-534-2668. Together, we can work on a solution.