Office of the Customer Advocate

Your feedback is important to us!

The Office of the Customer Advocate (OCA) works closely with Sallie Mae associates to review and respond to your concerns.

If you need to contact us, be sure to include your name, phone number, address, and account number. You can reach us any of the following ways:
  • Fill out our online Contact Form
  • Call us at 855-342-2014 (No solicitations)
  • Send mail to Office of the Customer Advocate, P. O. Box 3349, Wilmington, DE 19804-4349

We appreciate your patience while we review your information. We’ll be in touch if we need anything else.

Important

Under the Fair Credit Reporting Act, we can’t provide courtesy or goodwill retractions to reverse accurate information provided to consumer reporting agencies.

Please visit our Contact Us page to chat directly with an agent or get more information about:

  • Credit Bureau Reporting and Disputes
  • Billing Disputes
  • General Correspondence and Requests