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Office of the Customer Advocate

Your feedback and concerns are very important to us. When submitting an inquiry, please provide your name, account number, address and/or telephone number. Please send your inquiry by standard mail to the address below or call us toll-free at (855) 342-2014. If you prefer, you may send a fax to (855) 826-1069.

Office of the Customer Advocate
P. O. Box 3349
Wilmington, DE 19804-4349

You will be contacted by a Customer Advocate representative within 72 business hours of the receipt of your inquiry. A response to your issue will be provided as soon as possible and often depends on the level of research required.

 
 
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