Office of the Customer Advocate

Your concerns are very important to us. You will be contacted by a Customer Advocate representative within 72 business hours of the receipt of your inquiry. A response to your issue will be provided as soon as possible and often depends on the level of research required.

When submitting an inquiry, please provide your name, account number, and/or address and telephone number.

Please send your inquiry by email to or call us toll-free at (888) 545-4199.

Standard mail may be sent to:

Office of the Customer Advocate
P. O. Box 4200
Wilkes-Barre, PA 18773-4200