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Call our military customer service representatives at 855-534-2668, Monday through Thursday, 8 a.m. – 9 p.m., Friday, 8 a.m. – 8 p.m., and Saturday 9 a.m. – 6 p.m. ET. Outside the United States, call 877-224-9408. You can also fax us at 855-756-0010.

Consider establishing a power of attorney

This written authorization lets a trusted individual manage your financial matters, including your student loans, while you’re unavailable to manage them yourself. It’s an important role—this person will be able to sign documents and act on your behalf. The legal assistance office on your base can help with establishing a power of attorney. When you have a power of attorney, send a copy to us for our files.

Make sure your authorized contact has your Social Security number, 16-digit Loan Group Number, and date of birth, so they can act on your behalf.

Protect your credit with an active duty alert

To help you maintain your good credit, place an active duty alert on your credit report to reduce the risk of identity theft. When a business sees this alert on your credit report, it must verify your identity before issuing credit.

You can designate a personal representative (spouse or another trusted individual) to act on your behalf to verify your identity or remove your active duty alert, if needed.

  • The three major consumer reporting agencies—Equifax, Experian, and TransUnion—let you place an active duty alert on your credit report. Search for “active duty alert” on their websites for forms and contact information.
  • You can order your credit report online from, call 877-322-8228, or write to Annual Credit Report Request Service, P.O. Box 105281, Atlanta GA 30348-5281.

Address financial problems right away

If you’re facing financial hardships, don’t let them grow. Call our dedicated military customer service representatives at 855-534-2668 at the first sign of trouble.