Change your name
To update the name on your account, send us copies of two of the following forms of identification:
- Current driver's license
- Social Security card
- Current W-2 Form
- Birth certificate
- Unexpired government-issued ID (such as a military ID)
- Certificate of Naturalization (Form N-550 or N-570)
- U.S. Certificate of Citizenship (Form N-560 or N-561)
- Alien Registration Card (Form I-551 or I-151)
- State ID
- Court order
- Passport
- U.S. military discharge papers
- Legal document certifying the name change (marriage certificate, divorce decree, etc.)
Send us your documents one of the following ways:
- Online: Log in to your account, go to the Resource center > Forms > Secure Document Upload.
- Mail: Sallie Mae, ATTN: Correspondence, P.O. Box 3319, Wilmington, DE 19804-4319.
Allow someone else to discuss your account with us
If you want to make someone eligible to receive information about your account, chat with us online or call us at 800-472-5543. The person you add to your account can request information and make payments, but they can’t make account changes. If you pass away, they’ll still be able to speak with us about your account.
Change your address
Log in to your account and select the Profile icon. Go to My profile, then choose Edit contact information or Edit address. Update your information and save your changes. For help, chat with us online or call us at 800-472-5543.
Disability or death
If a student dies or becomes permanently and totally disabled and unable to work in any capacity, their Sallie Mae student loan may be eligible to have the remaining balance waived. To discuss your situation and learn how we can help, chat with us online or call us at 800-472-5543.